About us
CreditLine – financial counselling in times of stress
What is CreditLine?
We offer face-to face counselling and support to people dealing with financial crises.
CreditLine offers confidential counselling to the vulnerable and disadvantaged in our community facing financial crisis. We offer assistance and self-help towards achieving financial independence, but we do not lend money.
We can help if you:
- have financial worries, or wish to avoid such worries in the future
- cannot meet your financial commitments
- are spending more than you earn
We offer face-to face counselling and support to people dealing with financial crises.
- need help to sort out family finances
- need advice on money management and budgeting
- have a financial problem associated with an addiction
Our mission
We aim to provide a professional and comprehensive, sufficiently funded, specialist financial counselling service for individuals and their families who are suffering financial difficulties.
We offer face-to face counselling and support to those dealing with the emotional trauma and distress caused by financial crises. Our aim is to enhance financial independence and assist clients to self-manage their own financial situations.
We also offer consumer education, resourcing of financial counsellors throughout Australia, a toll free advice and referral service and access to a comprehensive community legal service. We can work with community groups to arrange seminars or workshops on budgeting and personal finances. CreditLine participates in the process to bring about social change through legislative reform and encourages ethical finance industry practices.
Our office hours are 9.30 am-4.30 pm Monday to Friday.
Contact the Credit and Debt Helpline
For immediate free assistance, call the Credit and Debt Helpline, a service run by the Consumer Credit Legal Service (CCLS), to speak to a financial counsellor. They can assist you on what to do next and whom to see regarding your financial difficulties. Phone: 1800 808 488
