Service Guarantee
Wesley Uniting Employment is responsible for providing you with the standard of service outlined below. This standard is called your Service Guarantee.
- Service Guarantee brochure in 20 community Languages
- Code of Practice brochure in 20 Community Languages
You will receive ongoing personalised employment services provided by Wesley Uniting Employment. These services will be culturally sensitive to your circumstances and background as well as tailored both to your needs and to the job opportunities available.
Throughout your period of unemployment, you can expect Wesley Uniting Employment to:
- provide access to job vacancy information and job search facilities through touch-screen kiosks
- advise you on job search techniques, career options and vocational employment programmes and other services available to you
- give you feedback on a job interview if your Job Network member arranged it for you
- help you to meet your income support obligations when you are looking for work.
From the time you first start to work with Wesley Uniting Employment, services will include:
- recording your résumé summary and resulting résumé in JobSearch
- matching of your résumé summary against vacancies in JobSearch
- establishing a password for access to your personal page and job matches on JobSearch
- immediate access to any job matches via your personal page with additional advice, where arranged, through your personalised email, SMS or telephone message bank service.
If you have been registered with Centrelink as unemployed for more than three months, and are receiving Intensive Support services, Wesley Uniting Employment will also:
- assess your skills, experience and capabilities and develop an Activity Agreement to help you get work
- help you to improve your job search skills by giving you intensive job search training and additional support to help you make job applications
- contact you regularly, at least every three months and more frequently if you have been registered for more than 12 months.
If you are receiving Intensive Support services, Wesley Uniting Employment services may also include:
- help with access to training, a wide range of vocational programmes, counselling and other services and work experience consistent with your Activity Agreement
- more intensive job search activities and work preparation with fortnightly contact to help you into a job
- additional services, facilities and activities, such as interpreter services, travel assistance if you are referred to a job interview by your Job Network member, vocational training, or counselling you may require to get a job
support while you are settling into your new job.
Share this page