Lifeline’s story began with a midnight phone call...

It was a Sunday night in Sydney, just after midnight, when the telephone rang at the home of the Rev. Alan Walker, Superintendent of Wesley Mission.

"This is Roy speaking", said a quiet voice on the other end. "I have just written you a letter, which you will receive on Monday morning. By that time I will be dead. I am sorry to worry you but there is really no-one who cares what happens to me..."

The loneliness and desperation of this suicidal man along with many similar experiences prompted Rev. Alan Walker and others to establish Lifeline, a 24 hour telephone counselling service staffed by trained volunteers ready to listen and help those in need at their moment of crisis.

Since its beginnings in 1963 Lifeline has been established in 19 countries around the world. In Australia 60 Lifeline Centres receive more than 450,000 calls each year.

In 1993 Lifeline introduced a national number, 13 11 14, giving all Australians access to counselling support for the cost of a local call. Please note, if calling from a mobile phone standard cost rates apply.

Lifeline Australia

Lifeline Australia Inc. is the peak body representing the federation of the 60 Lifeline centres within Australia. Lifeline Australia represents these 60 centres to national sponsors, government and to the Australian community. Lifeline Australia has the key responsibility of managing the 13 11 14 national phone number and accrediting the Lifeline centres to use the Lifeline name and identity.