Lifeline Sydney & Sutherland recognise that clients have a right to make a compliment or a complaint about any aspect of our service.

All feedback is taken seriously and is recorded and followed up by management.  If a complaint is not dealt with to the satisfaction of either party, external mediation is available through Lifeline Australia.

 We encourage anyone with a compliment or complaint to contact Lifeline Sydney & Sutherland. Where possible please provide, your name, phone number, address, time and date of the call/counselling session.