Lifeline Sydney has a complaints policy, which recognises that clients have a right to make a complaint about any aspect of the service.

A complaint is an expression of dissatisfaction about the service and or a staff member/volunteer. It includes allegations of criminal conduct, unethical conduct, unprofessional behaviour, poor quality service, rudeness etc.

All complaints to Lifeline Sydney are taken seriously, are recorded and followed up by staff and or management. If the complaint is about another Lifeline Service all efforts will be made to ensure it is passed on to the appropriate service for action. If a complaint is not dealt with to the satisfaction to either party, external mediation is available through Lifeline Australia. 

We encourage anyone with such a complaint to contact Lifeline Sydney. Where possible please provide, your name, phone contact, address, time and date of the call/counselling session and the complaint. 

The more information a you provide the more effectively we can deal with the complaint.