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Initial Training Course for Volunteer Telephone Counsellors
Lifeline Sydney
July 2008 Course Outline
Venue for most events:
- NSW Commission for Children and Young People, Level 2, 407 Elizabeth Street, Surry Hills
- Unless marked with * in which case event is held at Lifeline Sydney, 15 Belvoir Street, Surry Hills.
| Date | Time | Course Module | Topic |
|---|---|---|---|
| Tuesday 8th July | 6pm–8pm | Information Night, Introduction to volunteering | |
| Saturday 12th July * | 9.30am–11.30am | Selection Interviews | |
| Tuesday 22nd July * | 6pm to 8pm | Facilitator Briefing (Facilitators Only) | |
| Tuesday 29th July | 6pm–9.30pm | Module 1 | First night, Intro to Counselling, OH&S |
| Tuesday 5th August | 6pm–9.30pm | Module 2 | Self Awareness |
| Tuesday 12th August | 6pm–9.30pm | Module 3 | Silence, ME’s, Reflecting Content, Introduction to Feelings, Introduction to role plays and giving feedback |
| Saturday 16th August | 9am–5pm | Module 4 | Reflecting Feelings, Exploring Feelings, Questions, Roadblocks |
| Tuesday 19th August | 6pm–9.30pm | Module 5 | Skills Practice |
| Tuesday 26th August | 6pm–9.30pm | Module 6 | Summaries, Options, Referrals and Ending Calls |
| Tuesday 2nd September * | 6pm–9.30pm | Module 7 | Mid Term Feedback |
| Tuesday 9th September | 6pm–9.30pm | Module 8 | Micro-skills: Normalising, Reframing, Focusing, Caring Confrontation, Self Disclosure |
| Tuesday 16th September | 6pm–9.30pm | Module 9 | Developing Impact (Effective Relating) |
| Saturday 20th & Sunday 21st September* | 9am–5.00pm | ASIST course (Applied Suicide Intervention Skills Training). See NOTE below | |
| Tuesday 23rd September | 6pm–9.30pm | Module 10 | Mental Health |
| Saturday 27th & Sunday 28th September* | 9am–5.00pm | ASIST course (Applied Suicide Intervention Skills Training). See NOTE below | |
| Tuesday 30th September | 6pm–9.30pm | Module 11 | Caller Types-Regular callers, Sex Callers, Angry Callers, Male Callers |
| Tuesday 7th October | 6pm–9.30pm | Module 16 | Addictions and Drugs & Alcohol |
| Saturday 11th October | 9am–5.00pm | Module 13 | Saturday training day — Telephone Counselling in Crisis Situations (Suicide, Homicide, DV, Child Abuse, when to call the SOC) |
| Tuesday 14th October | 6pm–9.30pm | Module 14 | Skills Practice |
| Tuesday 21st October | 6pm–9.30pm | Module 12 | Relationships |
| Tuesday 28th October | 6pm–9.30pm | Module 15 | Grief and Loss |
| Tuesday 4th November | 6pm–9.30pm | Module 17 | Final night — Policies and Procedures, Farewells |
| Tuesday 11th November* | 6pm–9.30pm | End of Course Assessment | |
| Tuesday 18th November * | 6pm–8pm | Facilitator Meeting (Facilitators Only) |
Approximately one month of follow-up tasks and assessment follows the course, and if invited, trainees begin their 12 month commitment which must include regular fortnightly telephone counselling shifts (100 hours including 4 overnight shifts), 3 units of Counsellor Development and 4 Group Supervision sessions.
NOTE: Attendance at a 2 day Applied Suicide Intervention Skills Training (ASIST) course is included in the course. Trainees select either course. Attendance is only required at one, not both.
