Retail, Tourism and Hospitality

Retail Operations

Certificate II

A woman assists another woman in a retail shop This course has been designed as the standard entry level qualification for the retail industry. It is suitable for those wishing to develop the skills and knowledge to begin a career in the retail industry. You will learn about controlling stock and loss prevention, merchandising, selling products and services, customer service, product knowledge, point of sale systems, communication and team work. Career opportunities include a range of positions in retail sales, customer service and administration. Those who successfully complete the course will gain a nationally recognised Certificate II in Retail Operations.

Units include:

WRRCA1B Operate retail equipment
WRRCS1B Communicate in the workplace
WRRCS2B Apply point of sale handling procedures
WRRCS3B Interact with customers
WRRER1B Work effectively in a retail environment
WRRF1B Balance register/terminal
WRRI1B Perform stock control procedures
WRRLP1B Apply safe working practices
WRRLP2B Minimise theft
WRRM2B Perform routine housekeeping duties
WRRM1B Merchandise products
WRRS1B Sell products and services
WRRS2B Advise on products and services
WRRCA3B Apply retail office keyboard skills

Download the brochure . [416 KB PDF]

Tourism

This course is designed to reflect the role of individuals who work in a tourism context, who will perform a range of mainly routine tasks and who work under direct supervision. This entry level qualification is flexible and broadly-based and is designed to meet a broad range of industry needs in Sales/Office operations, Guiding, Tour Operations, Attractions and Theme Parks, Wine Tourism, Meetings and Events. Those who successfully complete the course will gain a nationally recognised Certificate II in Tourism (Operations).

Download the brochure . [365 KB PDF]

Hospitality

Certificate III and IV

Affirm your position and qualifications within the Hospitality Industry. This course provides participants who are currently working in the industry or have at least some Industry experience to gain accredited qualifications and recognition for their skills and experience. This training will assist participants in furthering their career within the Hospitality Industry.

Candidates will be able to polish their skills in Customer Service, Bar Service and Waiting, organisation and supervision.

With a flexible delivery based program theory and practical components can be delivered in the classroom or at the workplace. This might be excellent courses for those wanting to advance or increase their skills specifically to Supervisor level.

How do I apply?

Use our Feedback and Enquiry form or email us with your name and phone number to: info@wvi.edu.au and someone will respond to your enquiry within 24 hours. You may also call our Mascot office during normal business hours:

(02) 8669 2300 and outside of Sydney free call 1800 676 039.

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