Care Services
This year Care Services was marked by high energy activities created through change and growth. Managers have successfully reviewed current services and tendered for new ones. This has enabled even more residents within our Australian community who are elderly, clinically depressed or in other ways emotionally at risk, to receive much needed personalised care.
We thank God for His constant loyalty to us in supporting our many staff and volunteers to give outstanding support and love to our vulnerable clients and their carers.
Elizabeth Orr
Care Services General Manager
Wesley Health and Counselling Services
Health Services
Wesley Mission conducts programs to counter depression, anxieties and disorders. The programs include an eating disorder program nominated as a world leader in innovation(at the Peter Beumont Centre), dialectical behavioural therapy for the most difficult clients in psychiatric care,and post-traumatic stress disorder services for veterans and their families.
Wesley Private Hospital and Wandene Private Hospital provide extensive inpatient and day patient services in Sydney’s inner-west and south.
Wandene Hospital
Services
- This private mental health facility in Kogarah, southern Sydney, provides a relaxed environment of great therapeutic value. Day programs cater for people with addictions, anxiety, depression, personality disorder, and age-related difficulties. The inpatient program teaches people to deal with their illnesses through lifestyle strategies to minimise future problems.
Resources
Outcomes
| Beds available | 30 |
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| Admissions | 1,844 |
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| Actual services provided | Day-patients | Inpatients |
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| Dialectical behavioural therapy | 437 | – |
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| General mental health services | 978 | 429 |
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| Total services provided | 1,415 | 429 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $3,823,319 | $4,153,141 |
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Wesley Private Hospital
Services
- Programs at the hospital, in Ashfield in Sydney’s inner-west, provide inpatient and day patient treatment for psychiatric disorders including drug and alcohol-linked illness, depression, anxiety, eating disorders, post-traumatic stress and community integration difficulties. Specialised treatment is available to patients suffering from mood, psychotic and personality disorders.
Resources
- Staff: 85 full and part-time
- Beds: 38
Outcomes
| Beds available | 38 |
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| Admissions | 4,361 |
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| Actual services provided | Day-patients | Inpatients |
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| Eating Disorder Service | 1,554 | 82 |
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| Veterans Health Services | 1,116 | 22 |
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| Dialectical Behavioural Therapy | 941 | – |
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| General Mental Health Services | 278 | 368 |
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| Total services provided | 3,889 | 472 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $5,375,012 | $5,984,500 |
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Lottie Stewart Hospital
Services
- The hospital, based in Dundas, western Sydney, contains one of the only two Huntington Disease Service centres in NSW and is valued for taking in younger sufferers of this debilitating and incurable disease as well as aged patients. Residents with spinal conditions and dementia needs are also cared for on site.
Resources
Outcomes
| Beds available | 101 |
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| Admissions | 177 |
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Nursing Agencies
Covering the Northern Sydney region, North Shore and Central Coast, our emphasis as one of the largest providers of Nursing Agency Services has been on the provision of quality support and care, to improve the quality of life and truly make a difference to the lives of the people we care for and support.
Our commitment is to only employ nurses and community support workers that share our vision and commitment to the highest professional standards that enhance and support holistic health care which promotes independence and wellbeing.
Noakes Nursing Services
Services
- Noakes Nursing Services is a Sydney and Central Coast based health and community care service, formed in 1995 to provide excellent care and outstanding service to our clients — Hospitals & Aged Care facilities and individual persons in their homes. The team at Noakes Nursing Services is highly professional, and will go out of the way to assist our clients. With a staff of over 400 nurses and community support workers we have a significant amount of resources to meet our client’s needs.
Resources
Outcomes
| Shifts worked | Hours worked |
|---|
| Noakes Nursing Service Balgowlah | 94,788 | 231,461 |
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| Noakes Nursing Service Hornsby | 17,152 | 25,895 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $8,731,485 | $8,917,500 |
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Counselling Services
The loneliness and desperation of people driven to contemplating suicide led Wesley Mission to establish Lifeline in 1963, a 24-hour telephone counselling service staffed by trained volunteers ready to help people at their moment of crisis.
With the rise of credit card-fuelled debt in the 1970s, Creditline Financial counselling was established to help people who had found themselves in financial crisis.
Wesley Gambling Counselling Services was developed to provide a holistic approach with which all aspects of problem gambling and its effects (e.g. personal, social, mental, emotional, financial, legal and relational) can be addressed.
Funded by the Macquarie Bank Foundation and the Australian College of Applied Psychology, Lifeline Sydney re-introduced personal counselling.
Lifeline — Sydney
Services
- Trained volunteers working at Lifeline Sydney are stretched beyond capacity in answering calls for help. Apart from crisis services, ongoing face-to-face counselling is offered on a weekly basis at this centre in inner-Sydney Surry Hills. Assessment, counselling and referral services are provided.
Resources
- Staff: 10
- Telephone counselling volunteers: 200
- Fund-raising volunteers: 20
- Crisis service lines: 9
Outcomes
| Crisis phone calls taken | 18,906 |
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| Face to face counselling sessions | 344 |
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| Volunteer hours | 27,008 |
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Lifeline — Sutherland
Services
- This service has tapped into a deep need in Sydney’s south for crisis counselling, taking 60 calls in its first three days of operation in 2003. It has since taken more than 5000 crisis calls, and is two-thirds of the way to its aim of having 100 accredited telephone counsellors.
Resources
- Staff: 1
- Volunteers: 67
- Crisis service lines: 3
Outcomes
| Crisis phone calls taken | 4,759 |
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| Volunteer hours | 4,858 |
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Wesley Gambling Counselling Services
Services
- Wesley Gambling Counselling Services has offices in Surry Hills, Penrith and Sutherland. Problem gamblers are given comprehensive assistance including counselling and strategies based on each individual’s circumstances and efforts, and mediation with lending institutions. Families struggling with the consequences of gambling are given support.
Resources
Outcomes
| Counselling sessions | 4,879 |
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Wesley Community Legal Service
Services
- Free practical, confidential legal information and support is provided for clients and their families who are in need of legal support arising from gambling issues. The service provides legal and court support along with advocacy.
Resources
Outcomes
| Legal consultations | 957 |
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| Advocacy representations | 110 |
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Creditline Financial Counselling
Services
- Creditline helps people who are suffering financial difficulties and consequent distress and trauma. They are helped to work through their debt problems with free face-to-face counselling and consumer education. Through the Commonwealth financial counselling program, the service also provides professional supervision and professional development support to financial counsellors across the country.
Resources
Outcomes
| Phone enquiries received | 5,554 |
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| Financial counselling sessions | 5,235 |
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| Volunteer hours | 2,273 |
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Wesley Residential Aged Care
Low and High Care Facilities
Wesley Mission runs a wide range of residential aged care facilities catering for older people with a variety of needs, a service undertaken by the Mission since the 1940s.
We have a particular desire to provide high quality residential services for people from a disadvantaged background and are very proud to be able to offer this kind of service across a number of Sydney locations.
There are six low-care hostels and one high-care nursing home. All the facilities are accredited and staffed by highly trained and motivated staff committed to providing a high standard of holistic Christian care.
WG Taylor Lodge
Services
- Located on the ocean-front at Narrabeen on Sydney’s northern beaches, the hostel provides dignity and quality of life in a home-like environment. An extensive range of services includes personal care, hairdressing, podiatry, physiotherapy, swimming and recreational programs. Our residents are proud holders of the NSW Shuffleboard Cup for 2005.
Resources
Outcomes
| Total permanent residential beds | 72 |
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| Total respite residential beds | 2 |
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| Concessional residents | 25% |
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Frank Vickery Lodge
Services
- The Lodge, part of Frank Vickery Village, Sylvania, offers permanent and respite care for older people, with a wide range of services including a special needs unit. An extensive activities program is designed to entertain residents and promote quality of life. A chaplain provides weekly services and spiritual support for clients and staff.
Resources
Outcomes
| Total permanent residential beds | 67 |
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| Total respite residential beds | 2 |
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| Concessional residents | 20.3% |
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RJ Williams Lodge
Services
- The multi-level facility in Glebe, inner Sydney, commands majestic views of the city and harbour, including the Anzac Bridge. Respite and permanent care is offered along with a wide range of services which include personal care, therapeutic and recreational activities. This facility particularly caters for the socially and financially disadvantaged.
Resources
Outcomes
| Total permanent residential beds | 70 |
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| Total respite residential beds | 2 |
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| Concessional residents | 86.3% |
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Hoban House
Services
- This hostel caters for the disadvantaged and offers permanent and respite care accommodation. Bus trips and community events are organised to help residents maintain a stimulating and independent lifestyle. Located in Pagewood, in Sydney’s eastern suburbs, the hostel is close to transport, shops, and bowling and golf clubs.
Resources
Outcomes
| Total permanent residential beds | 45 |
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| Total respite residential beds | 2 |
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| Concessional residents | 62.1% |
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RE Tebbutt Lodge
Services
- This hostel is located in Dundas alongside our Lottie Stewart site. Catering for the socially and financially disadvantaged, the hostel provides safe and supported accommodation and care. Our resident dog Homer is a renowned member of the team out at Tebbutt and residents greatly enjoy his input into their daily activities!
Resources
Outcomes
| Total permanent residential beds | 65 |
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| Total respite residential beds | 2 |
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| Concessional residents | 44.3% |
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HC Foreman Lodge
Services
- The age-range of residents extends to 104 at this high-care nursing home which offers respite and permanent accommodation for the frail aged. Our Wellness Program has developed a reputation for excellence and provides a range of gentle therapies including, exercise, aromatherapy and music.
Resources
Outcomes
| Total permanent residential beds | 43 |
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| Total respite residential beds | 1 |
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| Concessional residents | 27.9% |
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Self Care Villages
Wesley Mission has been providing services to the aged since the 1940s. These services enable older people to maximise their quality of life in a Christian environment by providing innovative and integrated services to individuals and their families.
The Mission has more than 500 self-care units spread over three Sydney locations catering for elderly residents.
The facilities encourage maximum independence within the limits of age and level of frailty. We do this by providing not only accommodation but also flexi-care and community aged care packages which aim to provide hostel-level care in people’s homes, in line with our Ageing in Place policy.
Alan Walker Village
Services
- This attractive and leafy village in Carlingford offers a diverse range of facilities and activities, including a heated indoor swimming pool, auditorium and a workshop, and play-readings, billiards and shuffleboard. Residents enjoy regular outings and visits by entertainers often organised by the residents themselves.
Resources
- Staff: 29
- Self care units: 207
- No. of CACPs: 20
Outcomes
| No. of residents accommodated | 235 |
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Frank Vickery Village
Services
- The largest Uniting Church retirement village in NSW, this facility is situated on 5 hectares of leafy grounds in Sylvania in Sydney’s south. Facilities include a bowling green, an auditorium and two wheelchair-accessible buses. Varying care packages help residents remain in their own home for as long as possible.
Resources
- Staff: 40
- Self care units: 284
- No. of CACPs: 40
Outcomes
| No. of residents accommodated | 286 |
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WG Taylor Village
Services
- This small but impressive village offers units that are of modern, elegant design and is set in spacious grounds right on the ocean-front in Narrabeen. The village offers Flexi-Care, which allows residents to receive supporting services and care in their own units for as long as is practical.
Resources
- Staff: 40
- Self care units: 24
Outcomes
| No. of residents accommodated | 26 |
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Wesley Home Care
Frail or disabled elderly people are given targeted aid to allow them to live independently in the community. Help is provided with personal care, shopping, housework, socialisation and transport.
Home Care Services have been expanded to include 10 Extended Aged Care at Home (EACH) packages which take high care services into the home for residents in northern Sydney.
Community Aged Care Packages (CACPs)
Services
- CACPs are designed to assist frail older people to remain at home rather than moving into residential care. A moderate weekly fee is negotiated on a package based on specific needs. CACPs operate a 24-hour service in the Sydney suburbs of St George, Baulkham Hills, Ashfield and Canada Bay.
Resources
Outcomes
| Inner West | South | West |
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| CACPs packages administered | 95 | 73 | 172 |
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| Client assisted | 125 | 96 | 242 |
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Extended Aged Care at Home (EACH) Packages
Services
- EACH services are designed to assist very frail residents with high care needs to ensure they stay as long as possible in their own home. This service operates in the northern suburbs of Sydney.
Resources
Outcomes
| EACH packages administered | 10 |
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| Clients assisted | 25 |
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Homeless Aged Care Services
Homeless Aged Care Services is a significant part of our work in community aged care. One we will continue to expand because many other service providers have withdrawn from program management. A very wide range of programs include advocacy, support, emergency relief, accommodation and community integration.
There are two residential facilities and a community based advocacy and support program and the resources of a dedicated vehicle, the “Care-a-van”, which helps transport clients and furniture into their new homes.
The services benefit from partnership with the Department of Housing, funding from the Department of Health and Ageing, Parramatta Council and a donation from the Greatorex Foundation for these important programs.
Assistance with Care and Housing for the Aged (ACHA)
Services
- This Commonwealth-funded program assists aged people who are homeless or at risk of homelessness to find safe and affordable housing.It operates in the Parramatta, Holroyd and Blacktown areas. Advocacy support, furniture and emergency supplies and occasional transport are provided to those in need.
Resources
Outcomes
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Charlie Woodward Lodge
Services
- This facility at Smithfield in western Sydney was built in response to the needs of aged homeless people who were residing in crisis accommodation at Edward Eagar Lodge and who were unable to access aged care accommodation. Safe and secure accommodation is available for 20 residents in five interlinked but discrete houses.
Resources
Outcomes
| No. of residents | 17 |
| Concessional residents | 100% |
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Greenacre Supported Housing Program
Services
- Ten Department of Housing units in Greenacre are sub-leased to aged people who are at risk of homelessness due to problems with family or friends or because of mental illness. This flexible and innovative program provides them with the ability to reintegrate into the community with support from staff where needed.
Resources
Outcomes
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Community Support Services
Community Support Services is a broad range of community and centre based programs for seniors and the disabled spread from Sutherland up to Newcastle. It includes respite, social support, home modification and maintenance services, domestic assistance, information and referral, brokerage, services for the homeless, senior adult education services and a seniors day centre.
Community Support Services undertakes home modifications for elderly and disabled people and provides advice on appropriate renovations. Carelink Centres offer information about the range of disability and aged care services available in each local area.
Commonwealth Respite for Carers Program
Services
- Operating in Sydney’s south, the program assists relatives and friends who are caring at home for people who are suffering from chronic illness, disability or frailty. Respite carers provide services such as providing meals and personal care, sleeping over and taking the clients for a walk, giving carers a break from their duties.
Resources
Outcomes
| Carers assisted per week | 10 |
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Commonwealth Carelink Services
Services
- Vital information about local disability and aged care services can be obtained with a single phone call to a shopfront centre. The centres are “one-stop” shops saving people from the frustration and anxiety of finding information on matters being dealt with by different agencies. Wesley Mission currently runs three of 63 Carelink shopfronts around Australia.
Resources
Outcomes
| Central Coast | Inner West | Hunter Region |
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| Total clients assisted | 4,751 | 5,007 | 6,417 |
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Home Modification and Maintenance Services (HMMS)
Services
- HMMS services operating in Ashfield, Burwood, Canada Bay, Strathfield, Marrickville and Canterbury help frail aged, older people, disabled people and their carers to remain safely and comfortably in their own homes by providing home modifications, maintenance, adjustments and advice on building-related matters.
Resources
Outcomes
| Inner West |
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| Clients assisted per week | 20 |
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Home and Community Care (HACC)
Services
- Funded by the Department of Ageing, Disability and Home Care, Wesley Mission runs a diverse range of programs for the frail aged, older people, disabled people and their carers such as social support, in home respite, domestic assistance, shopping and the One Point of Entry information service. The Mission employs a HACC Development Officer working with service providers across the Hunter area.
Resources
Outcomes
| No. of service providers | 61 |
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| Clients assisted per week | 297 |
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Senior Adult Education Services
Wesley School for Seniors has been operating for 33 years and is the largest and longest-running school of its type in NSW.
The parent school is at the Wesley Centre, in the heart of Sydney.The recently established branch on the Central Coast has seen enrolment go into the hundreds.
Wesley School for Seniors
Services
- Wesley School for Seniors offers people over the age of 50 a safe haven to develop their mind, body and soul and reduce their isolation through a variety of leisure and learning activities.
Resources
- The Dunbar Library
- Staff: 3
- Volunteers: 160
- Students: 1200/term
- Locations: 2
Outcomes
| Sydney | Central Coast |
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| Term students enrolled per year | 1,000 | 600 |
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| Courses offered per term | 140 | 37 |
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| Volunteer hours per year | 10,160 | 4,000 |
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