Accommodation Services

Services

• The Short Term Unit Program and the medium-term Noreen Towers Community offer accommodation for homeless families and single men. There are two Independent Living Programs: one offers supported accommodation appropriate to young people who find themselves homeless for the first time; the other provides accommodation suitable for young families. All programs offer exit planning and aftercare.

Resources

• Staff: 22
• Locations: 4

Outcomes

Wesley Independent Living Programs	Short Term Units	Central Coast ILP	Ashfield ILP	The Noreen Towers Community
Individual persons accommodated	94	39	23	77
Families accommodated	23	3	5	24
Lack of available placements	130 Families	95	48	36 Families

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LifeForce

Services

• LifeForce is a national suicide prevention program aiming to educate, empower and resource Australian communities to be aware of the issue of suicide. The program encourages participants to recognise the signs of suicide, intervene effectively and refer individuals to appropriate qualified help.

Resources

• Staff: 8

Outcomes

Suicide prevention workshops & seminars conducted	71
Workshop & seminar participants	1,622
No. of attendees at annual Lifeforce Memorial Service	400

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Family and Youth Services

Services

• The focus here is on early intervention to prevent family breakdown. Services include counselling, community education and advocacy. Established services such as StreetSmart, in Mount Druitt, and a program of support for families of people in jail continues to expand.

Resources

• Staff: 40

Outcomes

Family & Youth Services Community work	Quakers Hill Family Centre	The Hills Family Centre	Hunter Child and Family Services
No. of referrals provided to the centres	419	631	103
No. of counselling services provided	697	793	260
No. of partnerships operating throughout the services	7	42	4
No. of families assisted	212	397	96
No. of youth assisted	323	86	6
No. of children assisted	862	414	162

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Out-Of-Home Care

Services

• Assistance is given to children and youth who are unable to live with their families for reasons such as family breakdown, illness, abuse and neglect. Wherever possible, families are assisted to stay together. Where this cannot happen, placements are made with foster families — a service which is in increasing demand.

Resources

• Staff: 77

Outcomes

	Penrith	Castle Hill	Central Coast	Gateway	Carlisle Cottage	Total
No. of children in care	172	110	56	23	9	370
No. of foster carers supervised & supported	44	51	35	NA	NA	130
No. of new foster carers recruited & trained	6	3	3	NA	NA	12
Program growth (bednights)	14,860	19,552	20,363	1,797	532	57,104
Total no. of contact visits (Keeping Connected)	N/A	1,632	2,656	N/A	N/A	4,288

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Wesley Disability Support Services

Accommodation Services

Services

• Wesley Accommodation Service provides accommodation options and support to people with disabilities who live in the community. The Group Homes follow the model of shared accommodation where people living in the house pay rent and work together, with staff support, to make decisions about the running of the household.

Resources

• Staff: 35
• Locations: 8

Outcomes

No. of Group Homes managed	8
No. of service users accommodated	27

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Respite Services

Services

• Respite Services assist in the maintenance of the relationship between a family and their disabled family member through the provision of regular planned respite and emergency/crisis respite care. Individual needs are discussed with the person and family/carer and are documented and implemented during the respite stay.

Resources

• Staff: 10
• Locations: 2

Outcomes

Respite placements provided	130
Emergency respite placements provided	517
Families identified with unmet need	60
Total no. of respite days provided	469

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Wesley Life Skills

Services

• ATLAS programs, designed for people with moderate and high support needs, are aimed at improving quality of life and providing vocational training and placement. The program is for clients who have been referred by the Department of Ageing, Disability and Home Care.

Resources

• Staff: 28
• Locations: 7

Outcomes

Program participants	1,302

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Wesley Community Living Skills

Services

• People with mild to moderate support needs who live independently or in group accommodation are given assistance through this program. Flexible support is designed to increase and maintain a person’s independence and involvement in the community. This is provided through education and personal skills development.

Resources

• Staff: 6
• Locations: 37

Outcomes

Program participants	38

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Wesley Homeless Persons Services

Wesley Mission has served homeless people in Sydney since 1812.

True to Christian philosophy, resources are used on the basis of priority of need regardless of gender, race, colour or creed.

All persons are encouraged to reach their potential and to develop skills to enable them to live as independently as possible in the community.A variety of services are provided from immediate shelter and food, through to longer-term case management, based on Personal Futures Plans tailored to each individual’s needs.

Staff develop caring relationships with clients as the foundation upon which all innovative, holistic, quality care and support is given to homeless people.

The Mission commissioned an extensive review of its services to Sydney’s inner city homeless people. The review’s recommendations will re-shape our service delivery in the future.

Edward Eagar Lodge

Services

• This crisis accommodation hostel in Surry Hills, inner Sydney, provides a home for people in crisis who are alone and disadvantaged. The hostel also has a Day Centre which provides meals, clothing, shower and laundry facilities, counselling, welfare referral, lounge and recreational facilities to about 100 people a day.

Resources

• Staff: 30 (many part-time)
• Beds: 76

Outcomes

	Men	Women	Couples	Total
Distinct individuals accommodated at EEL	688	159	N/A	847
Total no. of days of accommodation provided	22,264	4,440	N/A	26,704
No. of Day Centre lunches provided	N/A	N/A	N/A	19,081

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Community Housing Services

Services

• A range of supported accommodation is provided for homeless people aged 18 and over. These clients generally have drug, alcohol, gambling and/or mental health issues. A number of short-term properties also accommodate families. Support is provided for up to two years to enable clients to eventually move successfully into independent living.

Resources

• Staff: 9
• Properties: 26
• Beds: 130

Outcomes

Occupancy rate	77%
No. of distinct individuals accommodated	198
Total days of accommodation provided	37,206

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Wesley Rehabilitation Services

Services

• WRS is a rehabilitation program for homeless people aged 18 and above who are recovering from addictive behaviours. Clients, who can stay for up to two years, are helped to recover from their addiction. Professional and sympathetic attention is also paid to resolving the issues that created the initial dependency.

Resources

• Staff: 3
• Beds: 42

Outcomes

	Grace Manor	Turn-around
Rehabilitation clients	16	75
Occupancy rate	67%	86%
Total no. of days of accommodation provided	2,920	4,093

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Wesley Uniting Employment

Wesley Uniting Employment (WUE) provides a comprehensive employment service aligned with Commonwealth Government initiatives. The State-wide operation provides substantial revenue that assists the work of the wider Mission.

The suite of programs includes Job Network, dedicated to finding jobs for unemployed people; Personal Support Program, which bridges the gap between crisis services and employment assistance programs, Work for the Dole, which provides work experience for the longer-term unemployed, and Transition to Work, which offers tailored assistance to parents, mature- age job-seekers and carers who are starting work or are returning to work after an absence of two or more years.

This year the primary focus has been on improving performance as WUE competes with other providers and establishes its position leading into 2005–06 with renewed contracts and expanded work opportunities.

Northern NSW Region

Services

• In far northern NSW, Wesley Uniting Employment operates from 10 locations: Kempsey, Nambucca Heads, Coffs Harbour, Grafton, Yamba, Casino, Kyogle, Lismore, Ballina and Byron Bay. There has been growth within each of these sites over the past year and strong performance that makes us a leader in many of these locations.

Resources

• Staff: 50
• Locations: 10

Sydney and Western Region

Services

• The Sydney operations provide Work for the Dole, Transition to Work and Personal Support programs in Airds, Campbelltown, Canley Vale, Cabramatta, St Marys, South Windsor, Hornsby, Chatswood, North Sydney, Gosford, Manly, Ashfield, Concord, Newtown and Parramatta. Programs are also delivered from Broken Hill, Wilcannia and Dubbo.

Resources

• Staff: 70
• Locations: 16

Southern NSW

Services

• Wesley Uniting Employment in southern NSW operates from Batemans Bay, Narooma, Moruya, Dapto, Campbelltown, Nowra, Ulladulla, Wagga Wagga, Queanbeyan, and now Wollongong, which we took over in late 2004.

Resources

• Staff: 90
• Locations: 10

Newcastle, Hunter and Mid North Coast

Services

• This operation covers 16 sites including Maitland, Cessnock, Kurri Kurri, Dungog, Taree, Gloucester, Tuncurry, Port Macquarie, Wauchope, Newcastle, Wallsend and Charlestown. The region achieves high growth. New programs include Indigenous Youth Employment (in Taree) and Jobwise, which targets mature age job seekers.

Resources

• Staff: 171
• Locations: 16

Wesley Uniting Employment Outcomes

No. of employment centres	58
Customised Assistance (CA) clients	19,289
Personal Support Program (PSP)	2,184
Transition to Work (TTW) clients	1,807
Work for the Dole participants	4,394
Job search clients	25,424
Job placements	14,074
Total clients assisted towards employment	65,442

	2003/04	2004/05
Gross revenue	$33,004,428	$49,565,855

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Wesley Disability Employment Services

Disabled people are given opportunities to achieve personal and economic independence by being provided meaningful employment in a range of business activities.

With an annual turnover of $3 million, the group comprises David Morgan Enterprises, Wesley Garden and Landscaping Services, Wesley Cleaning Service and Goodwill laundry Service.

The organisation provides employment opportunities for 117 people with intellectual disabilities. Each employee receives training on variety of work activities to develop their potential.

Wesley Disability employment Services is certified as an accredited business service. It is run on a solid commercial basis and has a strong reputation for providing proactive and innovative service to customers.

David Morgan Enterprises (DME)

Services

• Pharmaceutical and general contract packaging services are provided by DME from its base in Rydalmere. Work activities include hand assembly, labelling, sorting, shrink-wrapping and packing. These activities provide a number of opportunities for job satisfaction for people with a disability.

Resources

• Supported workers employed: 86

Outcomes

Supported workers employed	86
No. of current customers maintained	72
New customers generated	21
Total jobs undertaken	93

	2003/04	2004/05
Gross revenue	$1,553,084	$1,908,994

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Wesley Gardening and Landscaping Services

Services

• Complete Garden Services provides training and work for employees with mild intellectual disabilities, work which enhances the lives of employees. Services includes site appraisals, plans and designs, garden rejuvenation and ground maintenance, lawn mowing, edging, weeding, fertilising, top-dressing and watering, and natural bush regeneration and improvement.

Resources

• Supported workers employed: 15
• No. of vehicles: 5

Outcomes

Supported workers employed	15
No. of current customers maintained	83
New customers generated	17
Total jobs undertaken	100

	2003/04	2004/05
Gross revenue	—	$408,850

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Wesley Cleaning Services

Services

• Located in two centres, Rydalmere and Strathfield, Wesley Cleaning Service provides commercial, domestic and office contract cleaning. The business effectively marries the aims of providing opportunity and life-enhancing employment skills for employees with a disability, and the need to do so within a commercially viable environment.

Resources

• Staff: combined with goodwill laundry
• Locations: 4

Outcomes

Total jobs undertaken	86

	2003/04	2004/05
Gross revenue	—	$113,000

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Goodwill Laundry Services

Services

• A professionally run service providing work opportunities for people with disabilities, Goodwill is able to supply all commercial laundry needs using the latest technology. At the centrally-based site in Five Dock, in Sydney’s inner west, Goodwill workers are skilled in laundering a range of linen, from blankets to towels to delicate lace.

Resources

• Supported workers employed: 16
• Vehicles: 4

Outcomes

	2003/04	2004/05
Gross revenue	$605,214	$683,393

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Newcastle City Mission

Services stretch from Wyong in the south to Singleton and Dungog in the northern hunter region.

Newcastle City Mission delivers counselling programs in the Hunter and Central Coast regions, a visitors’ scheme reaching elderly nursing home residents,youth mentoring and StreetSmart Youth Services, support for homeless people, accommodation services, Families First emergency relief and Mission Markets.

The takeover of Newcastle Youth Services this year boosted Newcastle City Mission’s ability to help youth with addiction problems.

The NSW State Government provided 48 units in Windale, doubling our capacity to serve the homeless. A $35,000 increase in funding enabled counselling services to be extended to Lake Macquarie.

Newcastle City Mission

Services

• Mission services include a program for problem gamblers, employment assistance, aged care, mentoring in schools, Newcastle Youth Services, supported accommodation and the StreetSmart youth program. The McKenzie Centre provides the most comprehensive approach to helping homeless people in the Hunter region. Local volunteers provide over 100,000 hours of service annually.

Resources

• Staff: 28
• Volunteers: 141
• Locations: 10

Outcomes

Emergency Relief
No. of clients assisted with food	6,432

McKenzie Centre
No. of clients who received lunch	7,284

Community Housing
No. of bed sits	88
Occupancy rate	92%

Counselling Services (including gambling recovery)
No. of face-to-face counselling sessions	649

Newcastle Youth Service
No. of face-to-face counselling sessions	2,340

Community Visitors Scheme
No. of visits conducted during year	2,592

	2003/04	2004/05
Gross revenue	$2,003,561	$2,445,671

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