Corporate Services
Corporate Services ensures a robust culture is built around good business practices at all levels of the Mission. Clear governance principles, prudent financial and risk management, effective IT infrastructure and management practices, clear brand identity, fair and unambiguous employment policies and compliance with legal and regulatory requirements have been central to the continuous growth of Wesley Mission. Strong Christian commitment coupled with God given gifts enable this team to provide excellent support to all Mission ministries.
Richard Menteith
General Manager Corporate Services
Corporate Functional Support
Head Office Services
The Mission’s continued growth and increasing scope and complexity of its operations requires sound legal and administrative advice and resources and efficient delivery of back-up services to enable effective and reliable performance.
The many community, care and educational centres run by Wesley Mission operate from buildings that need to be well maintained. Head Office and other staff require appropriate equipment to fulfil the Mission’s multitude of functions. Good management of all funds has to be provided to avoid waste and keep the Mission’s vision alive.
All these practical needs are met by departments in Head Office that operate efficiently behind the scenes to advance the work of Wesley Mission.
Legal and Administration
Services
- The Legal department of three solicitors and two administration staff provides legal advice and services in relation to all the Mission’s properties, finance and clients to managers and staff as well as secretarial services to the various Boards and Committees of the Church. The Department hosts four Church Law Forums each year for solicitors and administrators of churches for education and discussion of legal issues affecting churches and charities. We also provide notarial services. These are a valuable promotion of the work of the Mission.
Resources
Outcomes
| Legal enquiries/tasks managed by department during year | 25,400 |
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| Number of agreements/documents executed | 980 |
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| Notary appointments provided | 340 |
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Property Development & Maintenance
Services
- Responsible for all aspects of Wesley Mission’s new building projects,this department organises and monitors renovation and refurbishment and supervises design, documentation and local council liaison through to on-site management. It also handles the purchase and sale of Mission properties, evaluates the suitability of property projects and co-ordinates maintenance requirements.
Resources
Outcomes
| No. of owned and managed properties in the portfolio | 445 |
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| Major projects in progress | 9 |
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| Value of projects in progress | $90 million |
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Purchasing Services
Services
- Purchasing support is provided for all activities, including negotiations with suppliers to obtain best rates, motor vehicle fleet purchasing, management and record-keeping, reception services, mail, a courier service linking Mission centres so that goods and mail can be readily transferred at a low cost, stationery and other administrative supplies.
Resources
Outcomes
| Vehicles fleet under management | 367 |
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| Major supplier relationships managed | 13 |
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Financial Services
Services
- The Department provides services covering accounts payable, monitoring and maintaining banking information, recording accounting entries, GST and FBT calculations, providing accounting support and knowledge to centres, budget support, providing monthly income and expenditure reports to all levels of management, maintaining the fixed asset register, specific purpose reports and the annual statutory accounts.
Resources
Outcomes
| No. costs centres under management | 323 |
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| Ratio accounting staff to centres | 1:21 |
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| Time to prepare monthly accounts | 10.5 days |
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| Approx no. payments per year | 41,032 |
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Wesley IT
Services
- Wesley IT Services provides the equipment, the programs, and the communication systems to join employees together by phone and by computer network.
- During the year, the operating environment and email systems were upgraded to latest technology standards to reduce maintenance costs and to increase security and efficiency. IT continued to search for more cost-effective services.
- Among many other functions, staff maintain a well-manned Help Desk, handle voice and data infrastructure needs for all new and existing locations and assist in the development of reporting and management tools.
- The Mission’s IT services are strategically guided by the IT Governance team. This group of senior business and IT managers review IT strategy, priority and projects to ensure IT work is well aligned to business objectives.
Resources
- Staff: 25
- Suppliers: Plutonic Zoo; Ethan Systems & HP; Macquarie Telecom; Optus; Samsung
Outcomes
| PCs supported | 1,400 |
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| Servers | 120 |
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| Sites supported (includes 60 small and home office sites) | 180 |
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| Help Desk calls received | 8,200 |
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| Connected sites with broadband access into Mission network | 95% |
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Audit and Risk Management
Services
- Quality and financial risk functions come under this single unit in the interests of good governance. Tasks include the monitoring of internal controls, risk management assessments and the integrity and objectivity of financial information. Compliance with legislation, regulations and standards is also continuously monitored through internal and external audit programs.
Resources
Outcomes
| Accreditations issued | 98 |
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| Internal audits | 80 |
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| Percentage of Wesley Mission covered under ISO 9001:2000 | 98% |
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Human Resources
Services
- HR plays an integral role in reinforcing Wesley Mission’s culture in line with its values. It recognises the importance of retaining and attracting the most valuable employees and volunteers. Care is taken to ensure that legislative and accreditation requirements are met, resulting in good governance and safe business practice.
- The scope and effectiveness of Wesley Mission’s work depends very much on the continuing efforts of the large number of volunteers who generously give their time to support Mission activities.
Resources
- Staff: 19
- Volunteer hours: 146,116
Outcomes
| Total no. of staff | | 4,033 |
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| Staff gender | Female: 75% | Male: 25% |
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| No. of volunteers registered | | 3,300 |
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| Corporate volunteer partner relationships managed | | 6 |
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| New staff inducted into the Mission | | 298 |
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| Payroll as a percentage of expenditure | | 56% |
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| Total no. of staff training activities conducted | | 3,188 |
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| No. of employees who gained a Statement of Attainment | | 60 |
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| No. of employees who commenced a Traineeship | | 56 |
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| No. of employees who accessed Education Assistance | | 20 |
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Community Relations
Donor Development (Appeals), Corporate Alliances, Events, Deferred Giving, Marketing, Public Affairs and Media Production make up the Community Relations Department. The department is responsible for developing and maintaining fruitful relationships with private, corporate and government donors and for generating continued public support for Wesley Mission’s ministry of care.
This year saw the team gain approval for the re-branding project after many months of development. The new work will be rolled out progressively across the Mission’s activities over the next 2 years.
Collateral material, signage, media publications and the web site will all be updated in an effort to present the breadth and depth of our ministry more clearly to the community.
Donor Development (Appeals)
Services
- The Donor Development (Appeals) team builds and nurtures relationships with new and existing donors through newsletters, appeal letters for specific needs and regular telephone contact. They also handle the bulk of donations processing.
Outcomes
| Funds raised from major Appeals | $2,000,574 |
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| Philanthropic funds from Trusts, Foundations & others (excludes some sponsorships and direct support) | $324,345 |
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| Spring Fair | $245,981 |
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| Transactions Processed | 60,398 |
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Corporate Alliances and Events
Services
- Long-term partnerships are built with a range of companies to increase the income generated by sponsorships, philanthropic gifts and gifts in kind. Homes for Hope is a great example of innovative partnerships in action. Key annual functions such as the Spring Fair and Spirit of Mission Awards event are run by this team to keep stakeholders in close contact with the Mission’s activities.
Outcomes
| Total no. of corporate alliance partnerships and sponsors managed | 120 |
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| New corporate partnerships and sponsors created | 57 |
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| Value of media exposure generated | $300,000 |
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| Value of gifts in kind donations generated | $238,700 |
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| Cash donations received | $174,050 |
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Deferred Giving
Services
- The Deferred Giving program is a marketing and relationship building activity aimed at increasing the number of people leaving bequests to the work of the Mission. The team works with those very special donors who have made provision for the Mission in their Wills. Regular presentations on the Mission’s activities are made throughout the year to church and community groups.
Outcomes
| Legacies received | $7,392,392 |
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Marketing
Services
- The Marketing team is responsible for brand strategy and is updating how the Mission presents its ministry to the community via collateral material and the website. The team provides a consultation service to the Mission’s centres to assist with their communication needs and the Graphic Studio designs the materials.
Outcomes
| Marketing campaigns undertaken | 300 |
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| Collateral material developed by Graphics Studio | 450 |
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Public Affairs
Services
- The Annual Report, Spirit of Mission Report, quarterly magazine Impact and Frontlines newsletters are written by this unit, which also conducts interviews for press, radio and television, handles media inquiries, and develops constructive relations with national stakeholders including metropolitan and suburban media. The work is supported by the Mission’s Research Department.
Outcomes
| Press Releases produced | 114 |
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| Articles/interviews/stories in media | 451 |
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Media Production
Services
- The Media Production team produces Wesley’s weekly television programs, Turn Round Australia and Sunday Night Live, and programs like the Easter Sunrise Service broadcast live from the Opera House, and an annual Christmas Special.
Outcomes
| Turn ’Round Australia viewers TCN 9* | 184,000 |
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| Viewers of Good Friday TRA Special Cultures of the Cross which aired 10am TCN 9, March 25, 2005** | 149,000 |
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| Easter Sunrise Service which aired 7am ATN 7, March 27, 2005*** | 50,750 |
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- * Source Oz TAM excluding Perth
- ** Source Oz TAM excluding WIN network
- *** Source Oz TAM excluding PRIME network
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Wesley Commercial Services
Camping and Conferences
Wesley Mission’s range of conference centres in the Sydney CBD and in bushland areas provide valuable means of contact between the Mission and the community, act as venues to boost the Mission’s work and profile, provide regular revenue for Mission activity, and importantly, are forums for giving support, encouragement and happiness to children and adults of disadvantaged backgrounds.
The corporate conference focus is at the Wesley Centre on Pitt Street, a first-class venue for meetings in the Sydney CBD. It is also the home of the Mission’s church congregations.
At country conference centres at Vision Valley and Mangrove Mountain, north of Sydney, the Mission runs highly sought after bushland conference venues that are used extensively by the public for training and retreat meetings. Wesley Mission’s Operation Hope camps for disadvantaged children are run at these venues.
Wesley Conference Centre
Services
- The busy Conference Centre, in the heart of Sydney, incorporates a large auditorium, various fully-equipped meeting rooms and the Wesley Brasserie to promote the Mission’s parish services and activities. It is a favoured venue for annual general meetings and a diversity of other external corporate events.
- Wesley Conference Centre hosts many government departments and major corporations for planning days, AGMs, products and policy launches and training programs. These include Australian Taxation Office, Premier’s Department, Coles Myer, David Jones, AAPT, Caltex, Australian Institute of Management (AIM), Commonwealth Bank of Australia, Telstra and Rail Corp to name a few.
Resources
- Staff: 36
- In-house audio-visual team: 5
- Gold licence catering
Outcomes
| Occupancy rate | 40% |
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| Total no. of functions catered for | 1,440 |
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| Total no. delegates catered for | 93,104 |
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| External Clientele repeat business | 82% |
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| New business growth | 18% |
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| 2003/04 | 2004/05 |
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| Gross revenue | $2,158,074 | $2,030,138 |
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Vision Valley
Services
- The large retreat centre is one of Sydney’s busiest conference venues, used by business organisations, schools, churches and community groups for a variety of functions. Set in 35 hectares of bushland in Arcadia, north of Sydney, its adventure activities are extremely popular with both corporates and young people.
Resources
- Staff: 103
- Beds: 224
- Volunteers: 176
Outcomes
| Total no. retreat clients/visitor | 21,185 |
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| Bed occupancy rate | 55% |
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| School camps held | 100 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $2,635,583 | $2,815,616 |
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Mangrove Mountain
Services
- One of the NSW Central Coast’s busiest retreat venues, Mangrove Mountain provides an environment that mixes relaxation and recreation with learning, training and business on 45 hectares of bushland. The Giant Swing and the 180 metre Flying Fox are well-known crowd-pleasers. Junior Carnivale Summer Camp, held in January 2005, was a highlight.
Resources
- Staff: 17
- Beds: 100
- Volunteers: 65
Outcomes
| Total no. retreat clients/visitors | 9,200 |
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| Bed occupancy rate | 42% |
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| School camps held | 39 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $820,202 | $833,027 |
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Operation Hope
Services
- This camping program, run at Vision Valley and Mangrove Mountain, has helped more than 5000 disadvantaged children. Camp activities are designed to build confidence and self-esteem and can be a life-changing experience. Many children return as counsellors, keen to share the care and wisdom they gained as campers years before.
Resources
- Staff: 4
- Beds: 324
- Volunteers: 120
Outcomes
| Operation Hope participants | 714 |
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| Donations received | $160,650 |
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Charity Flowers
Services
- All proceeds from Charity Flowers, which operates through the Australia-wide Petals Network, go towards helping Mission work. Using the same freecall number, 1300 883 355, gifts of flowers and baskets could also be sent to more than 20 other countries, with the added benefit that profits from sales are used towards causes such as helping the homeless.
Outcomes
| 2003/04 | 2004/05 |
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| Gross revenue | $11,282 | $8,500 |
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Wesley Bookshop
Services
- The Wesley Bookshop is an important point of contact with the general public, situated on the ground floor of the Wesley Centre, near the Pitt Street entrance, close to major shopping malls and restaurants. The bookshop sells cards, books, Christian music and other gifts to suit a wide range of occasions and tastes.
Resources
Outcomes
| Book sales | $115,000 |
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| Book launches | 3 |
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| 2003/04 | 2004/05 |
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| Gross revenue | $105,571 | $116,237 |
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Cottee Orchard
Services
- Dalmar Child and Family Care has benefited greatly from the proceeds of Cottee Orchard, in Paringa, South Australia, which was gifted to the Mission in the 1970s by Mr Harold W. Cottee. The 170 hectare property is an integral part of the Mission’s financial resources, yielding several million dollars so far to Dalmar’s work.
Outcomes
| Citrus fruit produced | 4,514 tonnes |
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| Almonds produced | 62,674 kilos |
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| 2003/04 | 2004/05 |
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| Gross revenue | $1,418,606 | $1,698,038 |
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Wesley Education Services
Wesley Institute
This year the Institute’s recent incorporation enabled it to be eligible for the government to grant FEE-HELP to its students. As a result, the enrolments at the Institute increased by 20 per cent. The Bachelor of Graphic Design course was reaccredited and the music department has developed a new Master of Music degree.
Wesley Vocational Institute provides accredited vocational education and training programs for the Mission’s employees and external clients. Staff training and development programs are designed to equip all employees with the competencies to fulfil their role and provide career development opportunities. The accredited program, Certificate I in Information Technology, was piloted with 70 employees participating online.
Employee participation in the traineeship initiative has been highly successful in training and recognising current competencies of employees. As an Approved Training Provider for the Department of Education and Training we fulfilled several contracts to deliver funded training programs across NSW.
Wesley Institute (Ministry and Arts)
Services
- Around 420 students attend this higher education campus, which is recognised for excellence in ministry and arts education. In 2005 a Graduate Diploma of Education was introduced. The Studies Abroad program for American tertiary students who wish to spend a semester studying in Australia attracts about 100 participants each year.
Resources
Outcomes
| No. of Higher education courses offered | 26 |
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| No. of FTE students enrolled | 340 |
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| Average course completion rate | 83% |
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| Average length of time to employment post graduation | upon graduation |
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| Staff-student ratio | 1:12 |
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| No. of students enrolled | 418 |
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| No. of External Traineeship Commencements | 361 |
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Wesley Vocational Institute
Services
- This registered training organisation offers competency-based training programs that provide clients with the chance to learn new skills and obtain nationally recognised qualifications. Some 885 external and 2900 internal students attend training centres at Circular Quay, Sydney, and Wollongong. More than 25 courses are offered, such as the Certificate 3 in Aged Care.
Resources
Outcomes
| No. of vocational courses delivered | 47 |
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| No. of students enrolled | 635 |
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