May 2001 This report was prepared by Wesley Mission’s Strategic Planning & Development Unit by Sharon Hoogland, Manager. Special thanks to AnneMarie Maizey, Anna-Louise van Gelder, Megan Chambers and Alan Bates for their contribution. Graphic design by Kristen Doran and Lyndal Parker. Names of people in our case studies have been changed to maintain confidentiality. Case studies and photographs have been used with permission. Wesley Mission acknowledges the support of the Commonwealth Government through the International Year of Volunteers 2001 Small Grants Projects.

"Volunteers...ordinary people, extraordinary contribution. Real people, real heroes." - Federal Government Theme for IYV 2001, Department Family Community Services. "Truly, I say to you, as you did it to one of the least of these my brethren, you did it to me." - Matt 26:40 "What lies behind us and what lies ahead of us are tiny matters compared to what lives within us." - Oliver Wendell Holmes "When there is a strong & committed volunteer ethos, there is a strong community." - The Hon. Jocelyn Newman, Senator for Tasmania "Volunteers are the conscience of a nation. We are challenged in Australia to recognise that volunteering underpins the action of civil society. Without a vibrant civil society, we have no democracy." - Margaret Bell A.M, Regional Director, Civicus in Australia & Asia Pacific "Corporate volunteering is an example of individual win, company win and community win" - Ian Anderson, manager of Whitbread Community Investment Program "Nobody grows out of the need to feel loved." - Nikolai Kingsley