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Case Worker, Emergency Relief - Taree

Wesley Community and Family Care

  • part-time contract position (19 hours/week), with possibility for extension
  • based in Taree
  • salary + superannuation + salary packaging benefits

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is "Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can."


Emergency Relief Program

Wesley Mission’s Emergency Relief program is funded by Department of Social Services. Emergency Relief purpose and scope:

  • supports individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience by assisting people to address immediate basic needs in times of financial crisis
  • those accessing Emergency Relief have a low or no income, making them vulnerable to expenses, such as unexpected medical costs, repairs in the home etc. They may also have low financial literacy skills and/or difficulty living within their means, resulting in a lack of financial reserves/assets to access in times of crisis
  • access to Emergency Relief is considered universal and is a safety net for people experiencing financial distress or hardship and who have limited means or resources to help them alleviate their financial crisis

Emergency Relief service objectives

To help people address immediate basic needs in times of financial crisis by

  • assisting people to deal with their immediate crisis situation
  • delivering services in a way that maintains the dignity of the individual and families
  • referral to other sources of support and assistance
  • encouraging self-reliance.


Taree Community Hub

Wesley Community Hub, Taree operates on a ‘no wrong door’ philosophy which draws from the trauma-informed and person-centred frameworks and shapes the way Wesley Mission workers engage the people that contact us. It aims to ensure that anyone who contacts Wesley Mission is immediately engaged using relational approaches in a way that is appropriate to their unique circumstances. It also aims to ensure that people only tell their ‘story’ once, and the worker uses Wesley Mission’s collective skills, networks, and systems to find out how best to support them to make the next step. This is regardless of how, when or where they might make subsequent contact with Wesley Mission.


About the role

Wesley Mission’s Case Worker, Emergency Relief – Taree Hub will be responsible for ensuring the seamless delivery of emergency relief support out of our Taree Hub to members of the community who are experiencing financial distress or hardship and who have limited means or resources to help them alleviate their financial crisis.

Key task will also include:

  • working from a ‘no wrong door’ philosophy to ensure high quality client care
  • completing assessments both in person and over the phone with people seeking emergency relief
  • referring people to appropriate Wesley Mission services and external services as necessary
  • ensuring emergency relief allocated budgets and partner voucher allocations stay on track
  • keeping accurate records via Wesley Mission client data system

Wesley Mission provides regular supervision and support for all staff as well as range of opportunities for professional development and staff benefits. Preferred applicants will be required to undergo a Working with Children Check and criminal record history check.


Demonstrated behaviours

  • willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
  • demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
  • relates well to a range of people with sound listening and problem solving skills
  • confident professional with strong initiative and business acumen
  • displays emotional maturity and resilience.


Essential skills/knowledge

  • tertiary qualification in Social Work or Community Welfare or extensive industry experience
  • knowledge and experience of case management practice from a trauma-informed, strengths based/solution focussed perspective
  • knowledge and experience of work in and with the Taree social services network
  • experience in developing effective processes, procedures and work instructions
  • demonstrated ability to engage most at need clients at the point of initial service contact, build relationships of trust and cooperation, problem solve and resolve conflict
  • high-level written and verbal communication skills
  • high-level ability to liaise, develop and maintain relationships with professional groups including Community Services and other government and non-government stakeholders
  • ability to work effectively with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse organisations and communities
  • willingness to affirm Wesley Mission’s vision, mission and values
  • current Working with Children Check.


Desirable skills/knowledge

  • knowledge of CareLink client data system
  • experience working with a Client Relationship Management system
  • not-for-profit or cause-related management experience.



Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 5, with capacity for salary packaging. Superannuation is paid in addition at 9.5%.


Closing date

Monday 28 September 2020, by 5 pm.


Apply now

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria. For further information, an application pack or to submit an application, please contact:

Sarah Seminara



Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.

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