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Service updates

Wesley Mission’s services are here for you and for those who are vulnerable throughout this unprecedented time. The vast majority of our work is an essential community service, and we expect to continue providing the best possible care throughout this time of need. Due to government directives or other temporary disruptions, while we continue to provide our services some may be delivered in a different way. Below is an update of those services that have temporary changes. 

  • Wesley Hospitals

    The importance of our patient's wellbeing and happiness is our highest priority, but as we navigate during these challenging times we have had to make changes to our visitor rules to follow new government guidelines surrounding COVID-19. We are unable to accept visitors at Wesley Hospital Ashfield and Wesley Hospital Kogarah at this time. We highly encourage visitors to remain connected with their loved ones through interactive means such as video calls and messaging, thank you for supporting us to keep those we serve safe through this pandemic. 

     

  • Wesley School for Seniors

    Wesley School for Seniors has the health of our students, tutors and other volunteers at the heart of everything they do. In response to COVID-19, Wesley School for Seniors has temporarily closed until the government guidelines surrounding public gatherings and social distancing changes. We look forward to resuming our much-loved and enjoyed lessons when it is completely safe to do so. 

  • Wesley Seniors Social Hub

    Staying connected with one another is more important than ever, especially during this challenging time. Our primary concern is the health of older people in our community, our staff and volunteers, and we have unfortunately had to temporarily close our Wesley Seniors Social Hubs until further notice. However, we encourage our students to keep connected using digital platforms like social media or video calls until we can welcome you back to our hubs soon again.

  • Wesley Conference Centre

    The Wesley Conference Centre is available to assist with virtual events such as webcasting and streaming and is still available to take enquiries for future events.

    To comply with all government guidelines and to ensure the safety of all our visitors and staff is maintained, we have had to temporarily stop physical meetings and gatherings.

    We look forward to welcoming you back in person as soon as possible, but in the meantime please contact us to see how we can help support you during COVID-19 and beyond.

  • Wesley Residential Aged Care

    With the rise of COVID-19 cases in our communities and the government’s directive for people to stay at home, we have made the very difficult decision to close all our Wesley Residential Aged Care facilities to visitors, effective from Wednesday 1 April 2020.

    These Residential Aged Care facilities include:

    • Wesley Rayward Carlingford
    • Wesley Tebbutt Dundas
    • Wesley Vickery Sylvania
    • Wesley Taylor Narrabeen

    This is not a decision that has been taken lightly, we understand how important it is for our residents and families to stay connected. This is a further precaution to keep everyone safe and help prevent the spread of the virus in the wider community.

    Additional preventive measures are as follows:

    • Our facilities will not allow visitors, except when a resident is at the end of their life and the visit has been arranged with the facility prior to arrival.
    • All visitors will be screened prior to entry to the facility, including having their temperature safely taken. If a visitor’s temperature is above 37.5°C and / they display symptoms of acute respiratory infection they will not be allowed to enter the facility.
    • From 1 May 2020, all visitors must provide evidence that they have received the annual influenza vaccination.
    • Residents have been asked not to leave the facility during this time, except for essential medical appointments.

    To support our residents’ social and emotional wellbeing, video conferencing is now available for residents at our facilities so they can keep in touch with families and friends.

  • Wesley Retirement Living

    The wellbeing of our residents and staff is our number one priority and we are working to ensure that our Retirement Villages continue to remain a safe environment for everyone.

    We are committed to communicating transparently and clearly with our residents and have issued letters to keep them up to date with the preventative actions taken so far in line with Australian Governments advice, for their safety.

    We have robust infection control practices that are reviewed and updated regularly. Our staff and residents are supported through training and education on infection control, outbreak management and COVID-19 in accordance with advice from the Australian Department of Health and local Public Health Units. 

    Our open day events have been cancelled in response to Government guidelines. We are however still conducting personal tours for our sites, with a limit on the number of people attending to comply with social distancing requirements. Please talk to our friendly Sales and Guest relations team if you have any questions regarding a tour at a Wesley Retirement Village.

    We strongly advise all visitors to adhere to the Governments’ advice and help us to keep our vulnerable community safe during this unprecedented time and thank you in advance for your co-operation.

    We ask that you refrain from visiting our communities if:
    •    You have returned from overseas in the last 14 days.
    •    Have had contact with someone who has tested positively for COVID-19.
    •    You experience any of the symptoms associated with COVID-19, including:
         - Runny nose;
        - Headache;
        - Cough;
        - Shortness of breath and/or rapid breathing;
        - Sore throat;
        - Fever; and
        - Malaise.
    If you are experiencing these symptoms, please contact your local GP.

    If you require any further information with regards to visiting a Wesley Retirement Village and/or have any questions or concerns please don’t hesitate to call our village teams who are dedicated to supporting our residents during the COVID-19 threat.

    Phone number: 1800 931 107

    Email: [email protected]

  • Wesley Disability Services

    Supported and Short Term Accommodation Sites

    With the government announcing more measures to restrict the spread of COVID-19, it is very important that we all do our share to protect our loved ones and everyone in our community. It is for these reasons that visitors visiting our supported and short-term accommodation sites must call the resident’s Service Manager 24 hours in advance to organise an appropriate time to visit. This will help manage the number of people on-site and maintain physical distancing within the client’s room, outdoor or designated area. Due to these restrictions, there will be temporary changes to planned activities, we will be working with the residents and providing options for alternate activities.

    Wesley LifeSkills and Respite Services

    Our Wesley LifeSkills and respite services will remain open at this time, to ensure clients and families are able to get the support they need. Temporary changes will be made to these services in order to minimise the spread of COVID-19 and to adhere to government protocols. Changes may include individualised support delivered at home, using technology for social support or skill development programs. We will be flexible and creative, to find ways to support clients during this challenging time.

    NDIA funding

    The NDIA has introduced a temporary price increase for some supports of 10 per cent effective from Wednesday 25 March 2020, these supports include: 

    • Assistance with daily life (excluding supported independent living)
    • Assistance with social and community participation
    • Improved health and wellbeing (excluding personal training)
    • Improved daily living skills

    Cancellations

    Clients will be required to give 10 business days notice for a cancellation if they want to avoid paying the full fee for a cancelled service. Previously, participants were required to give two business days notice. From Monday 30 March 2020, providers will also be able to claim 100 per cent of the agreed support price when a participant cancels a service at short notice.

    Three new support coordination items under Core Supports

    Clients can flexibly use their Core or Capacity Building budgets for support coordination. As Wesley Disability Services is a provider of Support Coordination Services we can provide this service as needed.

    If you are already using Wesley Disability Support Services please contact your Service Manager directly if you have any further questions. If you would like to enquire more about our services or have any further questions please call 1800 021 821 or email [email protected].

  • Wesley Counselling

    Welsey Financial Counselling are still committed to delivering the best possible support service to all clients and have temporarily adapted its services to ensure the safety of our clients and staff is fully met.

    Wesley Financial Counselling is currently providing telephone and video conference appointments to those who require financial counselling at the following locations:

    • Ashfield 
    • Woolloomooloo 
    • Maroubra 
    • Bankstown 
    • Bondi Junction 
    • Bella Vista 
    • Sydney CBD
    • Fairfield 
    • Newcastle 
    • Sutherland 
    • Taree
    • Tuggerah 
    • Windsor 
    • Wollongong
    • Penrith 
    • Port Macquarie 

    To arrange an appointment with a financial counsellor please contact us:

    Phone 1300 827 638
    Email [email protected]
    Online Enquiry: www.wesleymission.org.au/financial-counselling

  • Wesley Community Legal services

    Wesley Community Legal Service is a free service available throughout New South Wales, and is available by telephone and email. The service has temporarily stopped in-person appointments. Our friendly and helpful lawyers understand how gambling problems affect individuals and families and are ready and waiting to help. Call us on 1300 827 638.

  • Wesley ParentsNext

    Wesley ParentsNext is a flexible and supportive program for parents with young children and had adapted its services to now be done online and over the phone. The service has temporarily stopped in-person appointments but still remains committed to supporting clients to plan ahead and work towards their education and employment goals at a pace that suits families and circumstances.

  • Wesley Retail Wallsend

    Our Wesley Retail shop in Wallsend has temporarily closed its doors due to COVID-19, as we fully comply with government guidelines and ensure the health and wellbeing of our volunteers who work effortlessly to fund critical community services. This measure is only temporary, and we will reopen our much-loved retail shop when it is completely safe to do so. 

  • Wesley OOSH

    On Thursday 2 April 2020, the Australian Government announced the Early Childhood Education and Care Relief Package that gives essential service families much-needed fee relief while ensuring approved childcare services receive some funding to remain open. In response to government guidelines, Wesley OOSH will be offering Before and After School Care to a limited number of families with first preference is given to the children of essential workers, vulnerable and disadvantaged children and previously enrolled children within the funded places we have available for Term II. 

    OOSH care is offered to families free of charge under the new Early Childhood Education and Care (ECEC) Relief Package until Sunday 28 June 2020. Due to the different ways each school manage the return of students to school, we have made some adjustments to our booking process to ensure the utmost safety and care for your child. Effective Monday 18 May, all permanent Before and After school care bookings will be put on hold. All existing permanent bookings are guaranteed and will be reinstated on Monday 29 June 2020 at the conclusion of the ECEC Relief Package. We are temporarily taking casual bookings for the days you require care.

    If your family’s enrolments have been affected or for information on a permanent booking once the ECEC Relief Package has concluded, please call the Wesley Out of School Hours office on (02) 9626 6620 or email [email protected]

  • Wesley Emergency Relief

    Wesley Mission’s Emergency Relief program helps people address their immediate basic needs in times of financial crisis.

    Due to COVID-19, the Emergency Relief team has launched a new online submission form to help respond to the high volume of enquiries we are currently receiving. Once the form has been submitted, a team member will contact you within seven business days to discuss your enquiry.

    To access the Wesley Emergency Relief form, please click here.

    For urgent support, please email [email protected]

  • Wesley Youth Hope

    We are still currently running our Youth Hope Program and Youth Action Team in the Blacktown and Penrith areas. We will continue to support families in case management, ensuring both worker and client safety is always our number one priority. Our team is getting creative in how we meet and engage with our clients including:

    • FaceTime calls
    • Meeting at local parks
    • Meeting at front verandas.

    We currently cover 5 Child Protection offices in Penrith, St Marys, Hawkesbury, Blacktown and Mt Druitt, and take both self and community referrals.

    We are not a crisis service; however, we are able to refer you to other services when necessary.

    Our service is available from 9 am – 5 pm Monday to Friday

  • Newcastle Community Hub

    Newcastle Community Hub is open for business. Our No Wrong Door approach is temporarily adapted to comply with COVID-19 NSW Health recommendations. We continue to assist every person who contacts the Hub by phone, email or in person, while maintaining social distancing and health hygiene measures. Our Client Support Team is committed to an end-to-end client experience which addresses a client’s immediate needs, and where appropriate, also linking clients to service supports that consider their broader circumstances.

    To speak with a Client Support Team Member please phone 02 4951 3600, or email [email protected] 

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