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Lifeline training

Lifeline Sydney & Sutherland has been delivering quality training for 50 years. 

Wesley Suicide Prevention Services

Your new skills acquired from the training can be useful in everyday life, and our volunteer Crisis Supporters (CS) report that their involvement has opened up new opportunities in their lives regarding future career development and prospects.

We have three training course intakes each year for the below times and locations.

2020 course calendars:

Sydney CBD: 6 - 9 pm Tuesday's 

Sydney CBD: 9 am - 12 pm Wednesday's 

Sylvania: 6 - 9 pm Thursday's


Training for students

Preparing students to support people in crisis is our number one priority.

The weekly modules consist of online learning followed by face-to-face learning, covering:

  • Foundational knowledge
  • Micro skills & Self-awareness
  • Micro skills & supervision
  • Lifeline Practice Framework (CARE)
  • Introduction to suicide
  • Suicide crisis support
  • Safety issues
  • Understanding differences
  • Putting it all together

You will attend nine modules, which includes a practice clinic and Face to Face role plays. We will teach you the Lifeline CARE Framework so you will have the skills necessary to support callers in crisis and with suicide prevention.

Completing each module is mandatory, and you must be available to attend each face-to-face learning module, which commences only after the online learning has been completed. 

After undertaking an observation shift, students who complete phase one will be invited to take part in the student placement phase. This is phase two and consists of a minimum of 16 hours of student placement in required weekly shifts.

In the third and final phase, students will complete the required probationary shifts. The three phases are to be completed within twelve months of starting the first phase. During phases two and three, students will also complete ongoing professional development to support their growth as a crisis supporter.

At the end of the probation period, students will be assessed on the demonstration of key skills. Once successful, students will receive a statement of attainment and will become accredited Lifeline Crisis Supporters. 


Costs and eligibility

The course fee is $1,150 (no GST). Please note that this is a subsidised fee that does not cover the full cost of the training, and is non-refundable. 

No formal qualifications are necessary however, there is a selection process and places on the course are limited. You must be over 18 years of age, mature, caring and non-judgmental. Please ensure that you are available for all training dates before applying for the course.

Life circumstances can change without notice, impacting your availability to continue volunteering. We will work with you to address circumstances that may arise, which are out of your control on a case-by-case basis.


Training requirements

Students are expected to actively engage in the training process. They will need to:

  • attend all training sessions and complete all e-learning modules
  • demonstrate punctuality and reliability
  • participate fully in all training activities
  • respect the rights and opinions of others
  • ensure that their actions and behaviour model the expectations outlined in Wesley Mission’s and Lifeline’s Code of Ethics, policies, procedures, and standards
  • seek support regarding any aspect of the training as needed

Students who successfully complete the crisis support training will receive a statement of attainment.


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Lifeline Australia Ltd RTO code: 88036

Upcoming Information Sessions

An information session is not yet set for the upcoming intake. Please complete the register your interest form if you would like to be emailed once the information session is confirmed.

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