Lifeline Sydney & Sutherland has been delivering quality training for 50 years.
Your new skills acquired from the training can be useful in everyday life, and our volunteer Telephone Crisis Supporters (TCS) report that their involvement has opened up new opportunities in their lives regarding future career development and prospects.
Our training course for volunteers is conducted twice a year, commencing in February and August. Training is held at each of our two sites:
- Sydney CBD—Tuesdays from 6pm—10pm
- Sydney CBD—Wednesdays from 9am—1pm
- Sylvania—Thursdays from 6pm—10pm
Training for students
The Lifeline TCS training program has recently been revised and updated. There is now a greater emphasis on workplace training, with students undertaking a volunteer internship.
The initial stage involves blended training, a combination of online and face-to-face learning, with an emphasis on skills practice. The first of eight modules is Applied Suicide Intervention Skills Training (ASIST), a two-day face-to-face learning program.
The remaining weekly modules consist of three hours of online learning followed by four hours of face-to-face learning, covering:
- introduction to Lifeline and self-awareness
- practice model and micro skills
- help-seeker profiles 1
- help-seeker profiles 2
- managing challenging help-seeker behaviour and Lifeline systems and processes
- diversity of help-seekers
- domestic family violence.
Completing each module is mandatory, and you must be available to attend each face-to-face learning module, which commences only after the online learning has been completed.
After undertaking an observation shift, students who complete phase one will be invited to take part in the student placement phase. This is phase two, and consists of a minimum of 16 hours of placement in four-hour weekly shifts.
In the third and final phase, students will complete a minimum of 56 hours of probationary shifts. The three phases are to be completed within twelve months of starting the first phase. During phases two and three, students will also complete ongoing professional development in:
- mental health first aid
- non-suicidal self-injury
- CONNECT Professional Development.
At the end of the probation period students will be assessed on demonstration of key skills. Once successful, students will receive a statement of attainment and will become accredited Lifeline Crisis Supporters.
Costs and eligibility
The course fee is $710 (no GST). Please note that this is a subsidised fee that does not cover the full cost of the training, and is non-refundable. The fee covers:
- ASIST course and workbook (module one)
- two-day Mental Health First Aid training course
- ongoing professional development, supervision and assessment.
No formal qualifications are necessary, however there is a selection process and places on the course are limited. You must be over 18 years of age, mature, caring and non-judgmental. Please ensure that you are available for all training dates before applying for the course.
Students are expected to actively engage in the training process. They will need to:
- attend all training sessions and complete all e-learning modules
- demonstrate punctuality and reliability
- participate fully in all training activities
- respect the rights and opinions of others
- ensure that their actions and behaviour model the expectations outlined in Wesley Mission’s and Lifeline’s Code of Ethics, policies, procedures, and standards
- seek support regarding any aspect of the training as needed
Students who successfully complete the telephone crisis support training will receive a statement of attainment in the following units of competencies
CHCTC301C Deliver a service consistent with the organisation’s mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context