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Wesley Suicide Prevention Services

Training for Lifeline Telephone Crisis Supporters

Training for Lifeline Telephone Crisis Supporters

Lifeline Sydney & Sutherland, on behalf of Lifeline Australia RTO 88036. Lifeline Crisis Support Workplace Training (CSWT) is a nationally recognised training program.

nationally recognised training logo

Statement of attainment – three units of competency


Increase the safety of individuals at risk of suicide


Recognise and respond to crisis situations


Provide client-centred support to people in crisis

Our training course for Telephone Crisis Supporters is conducted twice a year, commencing in February and August.

  • Sydney CBD Night Pitt St -  Tuesdays from 6pm-10pm
  • Sydney CBD Day Willian St Woolloomooloo - Wednesdays from 9am  1pm
  • Sylvania - Thursdays from 6pm-10pm

The Lifeline Telephone Crisis Supporter (TCS) training program has recently been revised and updated. There is now a greater emphasis on workplace training, with students undertaking a volunteer internship.

The initial stage involves blended training, a combination of online and face to face learning, with an emphasis on skills practice. Eight modules make up phase one. The first module is:

  • Applied Suicide Intervention Skills Training (ASIST). This is a two-day face to face learning program

The remaining weekly modules consist of three hours of online learning followed by four hours of face to face learning:

  • Introduction to Lifeline and self-awareness
  • Practice model and micro skills
  • Help-seeker profiles 1
  • Help-seeker profiles 2
  • Managing challenging help-seeker behaviour and Lifeline systems and processes
  • Diversity of help-seekers
  • Domestic family violence

Completing each module is mandatory.  The online learning module must be completed prior to attending face to face training. Students must be available to attend each face to face learning module.

After undertaking an observation shift, students who complete phase one will be invited to take part in the next phase, student placement.  Students will complete a minimum of 16 hours of student placement in four hour weekly shifts.

In the third and final phase, students will complete a minimum of 84 hours of probationary shifts. The three phases are to be completed within twelve months of starting phase 1. During phases two and three students will also complete ongoing professional development:

  • Mental Health First Aid
  • Non-suicidal self-injury e-learning
  • Self-care/awareness

The latter two topics are available as e-learning.

At the conclusion of the probation period students will be assessed on demonstration of key competencies.  Once successful, students will receive a statement of attainment and will become accredited Lifeline Crisis Supporters.

Lifeline Sydney & Sutherland has a reputation for quality training and has been delivering training for 50 years. Skills acquired from the training can be useful in everyday life. Volunteer Telephone Crisis Supporters report that their involvement with Lifeline Sydney & Sutherland has opened up new opportunities in their lives regarding future career development and prospects.

The course fee is $710 (no GST). Please note that this is a subsidised fee that does not cover the full cost of the training. The fee covers:

  • ASIST course and workbook (module one)
  • two-day Mental Health First Aid training course
  • ongoing professional development, supervision and assessment


Course fees are non-refundable once training has commenced.

No formal qualifications are necessary. There is a selection process and course numbers are limited. Applicants must be over 18 years of age, mature, caring and non-judgmental. Please ensure that you are available for all training dates before applying for the course.

Successful applicants will be formally advised they have been accepted into the course. Payment is required in full by BPay or credit card prior to the course starting date. An invoice for course fees will be provided.

Check out the calendar of training for Lifeline Sydney & Sutherland.


Training calendar

Training requirements

Students are expected to actively engage in the training process.

Students will need to:

  • attend all training sessions and complete all e-learning modules
  • demonstrate punctuality and reliability
  • participate fully in all training activities
  • respect the rights and opinions of others
  • ensure that their actions and behaviour model the expectations outlined in Wesley Mission’s and Lifeline’s Code of Ethics, policies, procedures and standards
  • seek support regarding any aspect of the training as needed.

Students who successfully complete the telephone crisis support training will receive a statement of attainment in the following:

  • CHCTC301C     Deliver a service consistent with the organisation’s mission and values
  • CHCTC302B     Provide client-centred telephone counselling
  • CHCTC403B     Provide telephone counselling in crisis situations
  • CHCTC404B     Provide competent suicide intervention in a telephone counselling context.

Position description