The Australian Government is introducing the new Support at Home program from 1 July 2025. You may have received a letter about this already. This will change how in-home aged care, including your current Home Care Package, is delivered.
We're here to help make the change to Support at Home smooth for you and ensure your care will continue without any disruption.
Navigating the new Support at Home program with Wesley Home Care


What is Support at Home?
Starting 1 July 2025, the government's new Support at Home program will replace Home Care Packages and the Short-Term Restorative Care Programme. The aim is to help older Australians live independently at home for as long as possible.
The Commonwealth Home Support Programme (CHSP) will also transition to Support at Home, but not before 1 July 2027.
Why is in-home care changing?
In-home care is changing because of the Royal Commission into Aged Care. The Support at Home program aims to create a simpler, fairer, and more accessible system, helping you stay healthy, active, and connected.
Learn more on the official government website
Support at Home with Wesley Home Care: Key changes for you
The new Support at Home program is designed to help you live independently at home for longer. Here’s a quick look at what this means:

Funding amount and financial contributions

Quarterly budgets:

Unspent funds:

Longer recovery support:

Dedicated equipment funding:

Enhanced end-of-life care:

Wesley Home Care guidance:

Our promise to you
At Wesley Mission, we’ve been caring for people in our community for over 200 years, and our commitment to you will stay the same. Even though the way the government funds care is changing, we see this as a chance to make sure your care plan continues to give you the support you need to live independently and well. Our Care Advisors are ready to make this process clear and simple for you.
How the changes will affect your Wesley Home Care
The way your care is managed and funded will see some specific adjustments. Understanding these based on your Home Care Package approval date is important:
What's changing |
If your package was approved ON or BEFORE 12 September 2024 |
If your package was approved AFTER 12 September 2024 |
Funding amount | Will be transitioned to a Support at Home classification that aligns with your current Home Care Package – No reassessment required. | Will be assessed and assigned a classification using the Government's Support at Home funding model. |
Financial Contributions | Will be the same, or less, than what you currently pay, as the no-worse off principle applies. | Will move to the Support at Home contribution model from 1 July 2025. |
Budget | Shifts from an annual budget to a quarterly budget from 1 July 2025. | Shifts from an annual budget to a quarterly budget from 1 July 2025. |
Unspent funds (your current HCP) | Accrued before 1 July 2025 will carry over in full. | Accrued before 1 July 2025 will carry over in full. |
Unspent funds (from 1 July 2025 onwards) | You can carry over up to $1,000 OR 10% of your quarterly Support at Home budget (whichever is greater) to the next quarter. | You can carry over up to $1,000 OR 10% of your quarterly Support at Home budget (whichever is greater) to the next quarter. |
Current services | Will continue if they are part of the new Support at Home service list, though there may be adjustments. | Will continue if they are part of the new Support at Home service list, though there may be adjustments. |
Helpful new features in Support at Home
Beyond the budget, the program introduces valuable additions:

Longer recovery support

Separate funding for equipment and home changes

More support for end-of-life care

What happens next with Wesley Home Care?
Before 1 July 2025, your Wesley Home Care Advisor will work with you to:
- Review your current care plan to ensure it meets your needs.
- Advise you of our new pricing.
- Complete and return your new service agreement.
- Explain how your new quarterly budget will work and plan services accordingly.
We encourage you to note any questions for your Care Advisor.
Key Contacts & Resources
Your Wesley Home Care Advisor is your first point of contact. They will be in touch to discuss these changes personally.
Wesley Home Care: 1300 086 906 (Mon-Fri, 9am-5pm)
Additional Resources:
Australian Department of Health & Aged Care: Website, Phone: 1800 020 103
My Aged Care: Website, Phone: 1800 200 422
Aged Care Quality Commission: Website, Phone: 1800 951 822
Older Persons Advocacy Network (OPAN): Website, Phone: 1800 700 600
FAQ
Why are prices for home care services changing?
The government is changing how providers like Wesley Home Care are funded under Support at Home.
We've updated our prices to align with these new requirements.
How will Wesley Home Care set prices from 1 July 2025?
When the Support at Home program begins on 1 July 2025, care providers (like us) will continue to set their own prices for services. This is like the current Home Care Packages system.
Your Care Management fee will be lower. There will no longer be a Package Management fee. Instead, the costs for managing your overall package will now be included within the price of your direct care services (like help with personal care, cleaning, or nursing).
Before July 2025, we will talk with you about our pricing for the Support at Home program and you will need to sign a new service agreement.
Later, from 1 July 2026, the Australian Government will introduce price limits (caps) on services. The government has given providers (like us) information and examples to help set fair and clear prices for the new program.
When will I see new charges on my Wesley Home Care statement?
What if I’m worried about affording the new pricing?
You can also find more information here.
Will I keep my same Wesley Home Care care workers?
Will my services be interrupted?
Will I need a new service agreement?
How will I know if my care plan needs updating?
How can I help the person I represent?
- Stay informed: Keep up with news (subscribe to government updates).
- Advocate: Ensure their needs are in their Wesley Home Care plan.
- Involve them: Encourage participation in decisions.
- Offer support: Listen and reassure.
- Anxiety support: If they are anxious, contact their Wesley Home Care Advisor. Chaplaincy support is also available through Wesley Home Care.