Shane and his team are the 'firefighters' of Wesley Mission's Information Services (IS) team. Their problem-solving keeps our systems running around the clock.
And, like all of Wesley Mission, the Service Desk team is driven by our purpose.
Helping people who help people
"Our unofficial motto is that we help people who help people," Shane says. "The things we're doing have a direct impact on the good that Wesley Mission can do. It's a rewarding job, helping people who are doing frontline work."
The collegiality goes both ways. To other Wesley Mission staff, the Service Desk engineers aren't just voices on the phone or fingers typing over a chat.
"We talk to users to really understand their jobs and tailor solutions," says Hamish, a Service Desk Engineer. "Most of the time when someone reaches out for help, we already know each other. That's a really nice feeling."
A culture of growth
The team has low turnover and consistently scores highly in our employee engagement survey. Why? They say it's their team culture of growth and collaboration.
Shane fosters that culture by inviting input and critical thinking. "I'll say, 'Here's what I'm thinking – what do you think? What are the reasons this might not work?'"
Joey, a Senior Service Desk Engineer adds, "We bounce ideas around. Everyone sees things differently, and we all have a voice."
Hamish agrees, "One person learns something and then brings everyone else along. It's definitely a team where you get a hand up every time you ask for one."
Making a difference
As a result, the team makes a real difference.
"We're always looking for the next impactful thing we can do," Shane says. "Because we're all working toward the same goal in Wesley Mission."
Work with us
Interested in joining our team? We're always looking for people who want to make a real impact in people's lives.
