Administration Support (relief position)

Wesley Home Modifications & Maintenance

  • full-time, 12-month relief position
  • based in Ermington, NSW
  • administration support role assisting customers and service operations.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the role

Wesley Home Modifications and Maintenance (WHMM) provides building modification and maintenance services to support people living with a disability and the elderly to continue to live an independent life in their own home.

This role supports WHMM to deliver a high-quality service to the most in need in our communities. As per the position description, this position will support the service by managing and supporting customers through their period of service.

Reporting to the Office Coordinator, you will be actively supporting day to day operations. The Admin & Accounts Support role undertakes a range of office-based duties while interacting with customers and stakeholders, primarily by phone.

Support provided to customers through this role will include handling of customers and trades concerns and queries through various IT platforms, as well as collating customer feedback about the service they have received.

This position requires an energetic individual with good customer service and communication skills, and an eye for detail. You will be able to offer solutions to customer problems and ensure the service brand is maintained.

You will work effectively in a small team and be able to work unsupervised when necessary. Strong communication is essential for this role.

Demonstrated behaviours

  • works effectively in a team environment
  • willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
  • demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
  • relates well to a range of people with sound listening and problem-solving skills
  • confident with strong initiative
  • displays emotional maturity and resilience.

Essential skills/knowledge

  • computer literacy, particularly in the Microsoft Suite of applications
  • experience working in an office environment
  • an ability to quickly learn and adapt to new electronic systems
  • strong and clear communication skills both written and verbal
  • good problem-solving skills and the ability to refer to departmental guidelines and procedures
  • an understanding of the issues faced by people with a disability and with the frail and elderly in the context of Home Modifications and living independently
  • ability to follow direction to complete assigned tasks
  • an ability to set priorities and to achieve them.

Closing date

4.00pm, Friday 10th February 2023.

Apply now

Please see the Position Description attached.

All applications should include a cover letter addressing all essential and desirable criteria and resume via email to paul.watts@wesleymission.org.au

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

As this role is in the aged care sector, the suitable applicant will need to undergo a criminal record check prior to commencement and every three years. An international police certificate will be required if the applicant has lived for more than 6 months in a country other than Australia while over the age of 16years. Aboriginal and Torres Strait Islander people are encouraged to apply.

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