Telephone Counsellors

Wesley Mission GambleAware Helpline

  • various part–time and casual positions available
  • based in Sydney CBD or Bella Vista
  • be part of a leading NFP organisation making a real difference in the community.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the program

The program is funded by the Office of Responsible Gambling and operating within the NSW integrated GambleAware service model. GambleAware Helpline provides brief, solution focused, phone-based support to individuals and family members who are experiencing gambling related harm. This service also facilitates access to ongoing support options, including referrals to local GambleAware providers.

Helpline is operational 24-hours, 7-days a week, 365-days.

What you’ll do

We are looking for a number of qualified counsellors, who are conscientious, reliable and motivated about making a difference. 

 As a telephone counsellor you will be working within a team of highly skilled professionals to provide brief, solution focused intervention to callers who have been impacted by gambling.

Part time and casual positions available with rotating morning, afternoon and overnight shifts.

Positions will commence 3rd January 2023 for a two-week paid training and induction. Shifts commence from 16th January 2023.

Essential criteria

  • tertiary qualification in Counselling or Psychology
  • minimum of 12 months counselling experience
  • willingness to work a rotating roster for a 24-hour, 365-day helpline
  • membership of professional associations (i.e APS, PACFA)
  • demonstrated skills and experience using brief, solution focused therapies
  • experience using electronic client management systems and databases
  • cultural competence and experience working alongside culturally diverse and First Nations families.

Desirable criteria

  • experience and training in addiction and/ or gambling counselling
  • experience in telephone counselling.


Salary and employment conditions are in accordance with the SCHADS Award, Level 5. Includes shift loading and super. Permanent employees can receive generous salary packaging.

Closing date

30th November 2022.

Apply now

Please find an Application Pack, including Position Description attached.

Email your current resume and cover letter addressing the above criteria to:

Sarah-Jane McGrath


Phone: 1300 827 638 for further information

Interviews will be held:  5 -7 December 2023

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker code of conduct. Wesley Mission employees working in Early intervention and Counselling services are required to be fully vaccinated against COVID-19.

Preferred applicants will be requested to undergo an online psychometric test, prior to interview. The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). We strongly encourage Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

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