Senior Billing Officer

Details

Wesley Corporate Accounting (Finance)

Location: Sydney, NSW
Employment Type: Full-time

About us

Join a purpose-driven organisation making a real difference in the lives of Australians.

Wesley Mission is one of the largest and most diverse not-for-profit organisations in NSW and the ACT, delivering over 130 community services. We are currently seeking a dedicated and experienced Senior Billing Officer to join our Corporate Accounting team. This is a pivotal role supporting our Home Care, Disability, and other business units with high-quality billing and financial administration.

About the Role

As the Senior Billing Officer, you will be responsible for overseeing end-to-end billing operations, ensuring accuracy, timeliness, and compliance across multiple service areas. You will play a key role in managing billing workflows, supporting a small team, and liaising with internal and external stakeholders to resolve queries and improve processes.

This role is ideal for someone who thrives in a fast-paced environment, has a strong eye for detail, and is passionate about delivering excellent service to clients and colleagues alike.

About You

You are a confident and capable finance professional with a passion for service excellence and team collaboration. You bring a proactive mindset, strong analytical skills, and a commitment to continuous improvement.

Key Responsibilities

• Manage billing processes for Home Care, Disability, and other business units.
• Monitor and reconcile client accounts and budgets.
• Oversee workflow and task prioritisation for Billing Officers and Data Specialists.
• Resolve client billing queries and disputes in a timely and professional manner.
• Provide insights and reporting to support continuous improvement in billing operations.
• Collaborate with internal teams to ensure data integrity and compliance with NDIS and Home Care guidelines.
• Support the Billing and AR Manager in setting KPIs and coaching team members.

Essential Criteria

• Minimum 4 years’ experience in accounts and office administration.
• Tertiary qualification in Business, Finance, or Accounting.
• Proven experience in account reconciliation and billing processes.
• Strong data analysis and reporting skills.
• Advanced Microsoft Excel and Office Suite skills.
• Excellent communication and interpersonal skills.
• Experience working with NDIS or Home Care billing frameworks.
• Demonstrated ability to lead and support a small team.

Desirable

• Experience with systems such as PeopleSoft or Carelink.
• Background in the community services sector.

Apply Now

Please see a copy of the position description below.

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria to:

rodney.clark@wesleymission.org.au

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.