Customer Service Officer

Wesley Alan Walker Village

  • full-time position
  • based in Carlingford
  • immediate start
  • growing industry and leading NFP organisation.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the role

Alan Walker Village is an independent living retirement village, well established in the Carlingford area. Working in Aged Care requires a special kind of person who will play a critical role in the lives of our residents and their families.

This role will be responsible for providing great customer service for the residents of Alan Walker Village and also accurate and efficient accounts, administrative and general clerical support for the Village. 

Essential criteria

  • Certificate III in Business Administration (or similar)
  • excellent communication and interpersonal skills
  • computer literacy including proficiency in Microsoft Office applications, Microsoft Dynamics CRM and PeopleSoft Financial solution
  • current Drivers Licence
  • customer focus.

Desirable criteria

  • sound working knowledge of the Retirement Village Act (1999) and Retirement Villages Regulations (2009).
  • not-for-profit or cause related industry experience
  • First-Aid Certificate.

Closing date

Friday 19th August 2022 by 5pm.

Apply now

Please find a copy of the position description attached.

For further enquiries or to obtain an information pack, please contact Fiona Serafin on (02) 9857 2700.

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria to

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including Criminal History Record Check clearance). Aboriginal and Torres Strait Islander people are encouraged to apply.

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