Team Leader - Lifeline

Wesley Suicide Prevention Services Branch

  • make a difference and save lives
  • CBD and Sylvania locations
  • full-time position
  • flexible hours and work arrangements,
  • generous salary packaging provisions

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

Wesley Mission has long been a leader in the suicide prevention field, establishing the first Lifeline centre in 1963. Oversee the operations and delivery of one of Australia’s largest Lifeline call centres.

About the Centre

In 1963, while led by Reverend Dr Sir Alan Walker, Wesley Mission established the first Lifeline. Since this time, the Lifeline movement has grown significantly and is now Australia’s largest national phone support services, answering over a million calls a year. As one of the 37 accredited Lifeline Australia Centres, Lifeline Sydney & Sutherland is owned and operated by Wesley Mission and supports more than 30,000 people annually through its 13 11 14 Crisis support service.

The Centre is experiencing unprecedented growth and is continuing to expand its volunteer base and its existing suite of support services within the community. The Centre is one of several programs supported and operated under Wesley Mission’s suicide prevention branch.

About the role

The Team Leader is a senior member of the Lifeline Sydney & Sutherland team. You will support Centre Management in fostering a high performance and supportive service culture, keeping the help seekers needs at the core. Supporting the management of key relationships both internally and externally, as well as overseeing key metrics of service performance.

In supporting the Centre’s expansion, the Team Leader has line management responsibilities for crisis support staff and provides front line training, development and support to the crisis supporter workforce. They drive best practise and are an experienced professional with skills and experience in crisis support service provision as well as mentoring and people development.

Essential criteria

  • passion for suicide prevention
  • hold ongoing full accreditation under National health, psychology, social work or counselling registration board. For example:
    • Australian Psychological Society Member or Associate membership
    • Health Practitioner Regulation Agency (AHPRA)
    • Australian Counselling Association ACA Level 2 or higher
    • Australian Association of Social Work (AASW)
    • Psychotherapy and Counselling Federation of Australia (Clinical Member)
  • Or holds a current Cert IV in Training and Assessment and is an accredited Lifeline Crisis Supporter
  • experience leading and developing people, whilst promoting good communication and collaboration amongst a team
  • demonstrated experience driving best practise and operational efficiencies, whilst keeping the helpseeker or clients’ experience front of mind
  • experience providing counselling, crisis support and other therapeutic interventions
  • experience facilitating therapeutic group programs, training and/or professional development
  • willingness to be available on a rotating 7-day roster (1-2 weekends per month).

Desirable skills/knowledge

  • experience supporting the delivery of accredited training or a Registered Training Organisation
  • experience line managing and developing people.


Remuneration is in accordance with the position requirements and your experience.  Generous salary packaging benefits are also included in addition to superannuation.

Apply now

We are reviewing applications NOW. Suitable applicants are encouraged to apply ASAP.

To apply, please send your application letter addressing both the essential and desirable selection criteria and current resume to:

For inquiries about the role, please contact Centre Manager Jay Hannant on 0428 980 719.

A full Position Description is attached below.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission, including vaccination against COVID-19. Indigenous People are encouraged to apply.

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