Transfer to Wesley ParentsNext

For parents already in the ParentsNext program

ParentsNext is delivered by a wide range of organisations on behalf of the Australian Government Department of Employment, Skills, Small and Family Business. There are multiple ParentsNext providers available in each region and you can see the full list on the JobSeach website. Each organisation delivers the program using their own approach. If you are not satisfied with the service offered by the ParentsNext provider that you were initially allocated to, you can request to transfer.
 
Your views about the assistance you receive are important. The Department of Employment, Skills, Small and Family Business and your ParentsNext provider value any feedback you may have.

If you don’t think you are receiving the right help and would like to make a complaint, please talk to your ParentsNext provider first. Your ParentsNext provider will offer a fair feedback process and will try to resolve your concerns.

If you feel you can’t talk to your ParentsNext provider, or you are still not happy and wish to transfer, you can contact the Department of Jobs and Small Business’ National Customer Service Line on 1800 805 260 (free call from land lines) or email nationalcustomerserviceline@employment.gov.au.

Further information is available on the Complaints, Compliments and Suggestions form.

Wesley ParentsNext is able to accept parents transferring into our program in the following regions:

  • Newcastle
  • Ashfield
  • Ballina
  • Bankstown
  • Bella Vista
  • Blacktown
  • Blue Haven
  • Bowraville
  • Campbelltown
  • Coffs Harbour
  • Fairfield
  • Gosford
  • Liverpool
  • Maitland
  • Mullumbimby (Ballina Outreach)
  • Penrith
  • Port Macquarie
  • Raymond Terrace
  • South Grafton
  • Sydney CBD
  • Taree
  • Tuggerah
  • Tuncurry
  • Waratah
  • West Ryde
  • Windsor
  • Woy Woy
  • Wyoming
  • Wyong

Please feel welcome to contact Wesley ParentsNext beforehand on 1300 911 486 or email parentsnext@wesleymission.org.au.

Can I voluntarily participate in Wesley ParentsNext?

From 1 July 2021, any Parenting Payment recipient with a child under five and a half years can volunteer to participate in Wesley ParentsNext. Volunteer participants will receive tailored support and have access to financial assistance through the Participation Fund, to help you achieve your education and employment goals.

For more information about voluntarily participating in Wesley ParentsNext, visit Explainer – ParentsNext or contact Wesley ParentsNext via email parentsnext@wesleymission.org.au or call 1300 911 486

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