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Family services - Keeping Connected

Supervised family visits and family contact services

Safe, structured contact between children and their non-residential family members  - supporting court orders, parenting arrangements and family connection.

Keeping Connected is the Program Name for 2 Wesley Mission Services

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What we do

Our program aims to maintain and strengthen bonds between children and their families. It facilitates supervised visits, often involving transportation and safe, family-friendly environments, to help children stay connected with their birth families.

 

Keeping Connected takes two different types of referrals:

 

  • Contact Service Schedule: Supporting family time for children in out of home care to remain connected to their famlies.
  • Family Contact services: Support family connection for children to remain engaged with their non residential family members. This could be supporting court orders, or direct family arrangements.

 

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There are two types of referrals:

Family Contact services
For families requiring supervised or supported visits — including court-ordered contact, separation, custody or other arrangements.
Download the brochure Get in touch
DCJ contact schedule
For children in out-of-home care connecting with birth families. Referrals via Department of Communities and Justice caseworkers.
Download the brochure Get in touch
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What our Family contact service includes

What our Family contact service includes

 
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Supervised visits
A trained supervisor present throughout the visit. Safe, neutral venue.
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Safe transport
Accredited team transports children to and from visits.
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Comprehensive reporting
Documented visit reports suitable for court proceedings.
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Family-friendly venues
Comfortable, neutral spaces designed for children and families.
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Court-order support
We work directly with legal and court-ordered arrangements.
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Child safety first
All staff hold current Working With Children checks.
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Who it's for

Who uses Family contact services?

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Court-ordered contact
Family court or tribunal orders requiring supervised visits.
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Separation & divorce
Families navigating parenting arrangements after relationship breakdown.
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Agency referral
Referred by legal, welfare or government institutions.
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Process

Step-by-step process

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Step 1
Enquire

Call us or submit an online enquiry. We'll discuss your situation and confirm if we can help.

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Step 2
Assessment & pricing

We assess the arrangement, explain the pricing schedule, and confirm scheduling.

 

Download our pricing list →

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Step 3
First visit

We organise the venue, transport if needed, and a qualified supervisor. Everyone is briefed beforehand.

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Step 4
Report & review

You receive a documented report after each visit, suitable for legal or institutional purposes.

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Why choose Wesley Mission?

Why choose Wesley Mission for Family contact services?

20 +
20 +
Years operating
5
5
Service regions across NSW
700 +
700 +
Children supported
FAQs

FAQs

What is a supervised family visit?
A supervised family visit is a safe, structured opportunity for parents and children to spend time together in the presence of a trained Wesley Mission staff member. The supervisor is there to support the visit – not to judge – and to make sure the experience is positive for everyone, especially the children.
Can I use this service without a court order?
Yes. While many families come to us through the Family Court, you don't need a court order to access supervised visits. Families can arrange visits privately, including through agreement with a caseworker, solicitor, or the other parent.
How much does it cost?
Fees vary depending on the type and length of visit. We'll always be upfront about costs before any visit is booked. 
Where do visits take place?
Visits take place at our Wesley Mission centres, which are designed to be welcoming and comfortable for children. Depending on the circumstances, some visits may also be supported in community settings. We'll work with you to find the right environment.
How long does a visit last?
Visit lengths vary and are agreed upon in advance. A typical visit runs between one and two hours, though shorter or longer sessions can be arranged depending on the needs of your family and any court requirements.
Are reports provided for court use?
Yes. Our supervisors keep written records of each visit. If a report is required for court proceedings, we can provide a factual account of what took place. Reports are objective and focus on what was observed during the visit.
What happens if a visit doesn't go well?
The safety and wellbeing of the children is always our first priority. If a visit needs to be paused or ended early, our supervisor will handle this calmly and respectfully. We'll always follow up with the relevant parties afterwards and work through next steps together.
How do I get started?
Contact our team to have an initial conversation about your situation. We'll explain the process, answer your questions and help you make a booking. Call us on 02 8809 77277.
Get in touch

Enquire about Family Contact Services

Please complete the form and one of our team will call you back to discuss your needs.
Family Contact services

For families, legal reps and agencies — paid service enquiries, pricing and bookings or call us on  02 8809 77277

 

 

Download the referral form
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How to access DCJ support

How to access DCJ contact schedule support

For more information about the program or to make a referral please use the contact details below.
Hunter Central Coast

KCContactServices.HCC@wesleymission.org.au

02 4305 3377

Greater Sydney

KCContactServices.Sydney@wesleymission.org.au
02 8805 7277

Mid-North and Northern NSW

KCContactServices.Northern@wesleymission.org.au
02 5646 5788

 

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Download the referral form