Customer feedback

We are continually striving to be a better service provider and we welcome your feedback.

Helpful links

If you are a tenant or applicant of Wesley Community Housing, you have the right to make a complaint or provide feedback. Please complete the form below to submit any feedback or complaints.

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Our feedback processes

Maintenance surveys

We currently survey at least 10 per cent of responsive repair jobs to monitor satisfaction and find areas we can improve. As a team we review these results quarterly, with trends in feedback actioned.

Six-week check in

Approximately six weeks after a tenant moves into a Wesley Community Housing property we call them to check how they are going and their satisfaction level with the property. We also use this as an opportunity to remind tenants how to contact us and what to do if they have a complaint.

2020 Tenant Satisfaction Survey through Community Housing Industry Association NSW (CHIA NSW)

While our 2020 survey was completed during a period of COVID-19 restrictions in New South Wales, we still had some great results and feedback. When compared to other Community Housing Providers in New South Wales, we ranked first for satisfaction for tenant involvement, third for property condition and fourth for communication. Our tenants also said that their’ rights were upheld, they were satisfied overall and they received value for money. 

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