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Pay my rent

Rent is due 14 days in advance, and must remain up-to-date to ensure you can stay in the property.

Helpful links

Paying your rent

You can pay your rent in a number of different ways:

  • use Centrepay to make regular deductions from your Centrelink payment. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions
  • make direct deposits into our bank account through EFT.
  • make direct deposits into our bank account through the bank teller.

Need to set up or change your payment method? Contact Wesley Community Housing on 1800 770 602 or communityhousing@wesleymission.org.au

You’ll need to you use the to you when paying your rent – this will help us to identify your payment.

All tenants are required to make rent payments 14 days in advance, as well as any other amounts owing, as per your Agreement. Failure to do so will put your tenancy unfortunately at risk.

What if I can’t pay my rent?

If you’re struggling to pay rent, we want to help.

It’s important to speak with us at Wesley Community Housing before you fall into rent arrears – we can discuss a payment plan to get you back on track. Otherwise, we can link you with other Wesley Mission services to support you – such as food hampers and financial counselling.

Contact us on 1800 770 602 or communityhousing@wesleymission.org.au and talk to us about how we can help.

My household income has changed

If there’s been a change in your household income, you’ll need to let us know within 21 days so we can conduct a rent review. As part of the review process, you’ll also need to provide current income statements or pay slips for all household members over the age of 18 years.

If your rent has changed because of our rent review, you’ll be provided with a notification and Rent Calculation Report.

For more information and answers to frequently asked questions, see our FAQs below or contact us on 1800 770 602 or communityhousing@wesleymission.org.au.

Paying my rent

You can pay your rent by:

  • bank deposit from your bank through EFT or via a bank teller

OR

  • use Centrepay to make regular deductions from your Centrelink payment. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions.

For more information or questions contact us on 1800 770 602 and request a copy of the Rent & Other Tenant Charges Fact Sheet.

Your rent is due every fortnight and must be paid 14 days (two weeks) in advance.

It’s important that you keep your rent payments up to date to ensure you can continue living in your property. If you fall behind in your rent payments (arrears), you’ll be in breach of your Residential Tenancy Agreement and may risk ending your tenancy and losing your place to live.

We calculate rent in line with the NSW Community Housing Rent policy. Rent is calculated as a percentage of your assessable household income plus any entitlement to Commonwealth Rent Assistance.

At the start of your tenancy, you’ll need to provide us with evidence of your recent income. This will include Centrelink income statements or pay slips and these must not be older than one month.

It’s important you provide us with all the income information for your household (tenant and any household members over the age of 18), as well as any deductible expenses (including child support payments), so that we can calculate your rent accurately.

If you have an irregular income, we’ll take an average of the last four weeks of income and determine your assessable income.

If there has been a change in your household income, you’ll need to let us know within 21 days so we can conduct a rent review. As part of the review process, you’ll need to provide current income statements or pay slips for all tenants and household members over the age of 18 years. If your rent has changed because of our rent review, you’ll be provided with a notification and Rent Calculation report.

To apply for a Centrelink payment, visit your local Centrelink office or call the below:

To find out more or to apply online, visit the Centrelink website.

Please get in touch before you fall behind in your rent payments (arrears).

If you’re having financial difficulties at any point during your tenancy, it’s important to speak to your Caseworker (if applicable) and Wesley Community Housing Tenancy Officer. Together we can help you work out your options, discuss a payment plan to get you back on track and put you in touch with extra support if you need it. You can also access support through Wesley Financial Counselling on 1300 827 638.

If you fall behind in rent, you may receive a reminder from us that your rent is overdue and needs to be paid immediately. If you don’t make arrangements to pay your overdue rent or discontinue your payment plan, you’ll be in breach of your Residential Tenancy Agreement and may risk losing your place to live.

To seek help, contact Wesley Community Housing on 1800 770 602 or communityhousing@wesleymission.org.au

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