Pay my rent

Rent is due 14 days in advance, and must remain up-to-date to ensure you can stay in the property.

Helpful links

Paying your rent

You can pay your rent in a number of different ways:

  • use Centrepay to make regular deductions from your Centrelink payment. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions
  • directly into our bank account through EFT
  • directly into our bank account through the bank teller.

To change your payment method, contact Wesley Community Housing on 1800 770 602 or communityhousing@wesleymission.org.au

Make sure you use the reference code provided to you – this will help us to identify your payment.

All tenants are required to make rent payments 14 days in advance, as well as any other amounts owing, as per your Agreement. Failure to do so will put your tenancy unfortunately at risk.

What if I can’t pay my rent?

If you’re struggling to pay rent, we want to help.

It’s important to speak with us at Wesley Community Housing before you fall into rent arrears – we can discuss a payment plan to get you back on track. Otherwise, we can link you with other Wesley Mission services to support you – like food hampers and financial counselling.

Contact us on 1800 770 602 or communityhousing@wesleymission.org.au

If you are not a Wesley Community Housing tenant and need help to pay your rent, you can contact homelessnessservices@wesleymission.org.au

My household income has changed

Contact us within 21 days if there has been a change in your household income. We’ll conduct a rent review, and you’ll need to provide current income statements or pay slips for all household members over the age of 18 years.

If your rent has changed as a result of our rent review, you will be provided with a notification and Rent Calculation Report.

For more information and answers to frequently asked questions, see our FAQs page or contact us on 1800 770 602 or communityhousing@wesleymission.org.au.

If you are not a Wesley Community Housing tenant and need help to pay your rent, you can contact homelessnessservices@wesleymission.org.au.

Paying my rent

You can pay your rent by:

  • bank deposit from your bank
  • use Centrepay to make regular deductions from your Centrelink payment. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions.

To set up Centrepay deductions, contact Centrelink directly or get in touch with Wesley Community Housing on 1800 770 602. For more information or questions contact us on 1800 770 602 and request a copy of the Rent & Other Tenant Charges Fact Sheet.

Rent is due every fortnight and must be paid 14 days (two weeks) in advance.

It is important that you keep your rent payments up-to-date to ensure you can continue living in your property. If you fall behind in your rent payments (arrears), you will be in breach of your Residential Tenancy Agreement and risk ending your tenancy and losing your place to live.

We calculate rent in line with the NSW Community Housing Rent policy. Rent is calculated as a percentage of your assessable household income plus any entitlement to Commonwealth Rent Assistance.

At the start of your tenancy we ask you to provide evidence of your recent income. This will include Centrelink income statements or pay slips. The evidence you submit must not be older than one month.

It is important you provide us with all the income information for your household (tenant and any household members over the age of 18), as well as any deductible expenses (including child support payments), so that we can calculate your rent accurately.

If you have an irregular income, we will take an average of the last four weeks of income and determine your assessable income.

Please let us know within 21 days if there has been a change in your household income. We will conduct a rent review and you will need to provide current income statements or pay slips for all tenants and household members over the age of 18 years. If your rent has changed as a result of our rent review, you will be provided with a notification and Rent Calculation report.

To apply for a Centrelink payment, visit your local Centrelink office or call the below:

To find out more or to apply online, visit the Centrelink website.

Please get in touch before you fall behind in your payments (rent arrears).

If you are having financial difficulties at any point during your tenancy it is important to speak to your Caseworker (if applicable) and Wesley Community Housing Tenancy Officer. Together we can help you work out your options, discuss a payment plan to get you back on track, and put you in touch with extra support if you need it. You can also access support through Wesley Financial Counselling on 1300 827 638.

If you fall behind in rent, you may receive communication from us reminding you that your rent is overdue and needs to be paid immediately. If you do not make arrangements to repay your overdue rent, or discontinue your payment plan, you will be in breach of your Residential Tenancy Agreement and risk losing your place to live.

To seek help contact Wesley Community Housing on 1800 770 602 or communityhousing@wesleymission.org.au

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