Intake Support Worker

Details

Care finder program

22.5hrs based over 3 days, 2 set days - Tuesday & Friday, with third day negotiable

Office location: Penrith

This program is funded by the Primary Health Network (PHN) Wentwest

About Us 
Wesley Mission is a high-profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training, education, and health services. 

Our Vision is: 
A Spirit-led disciple-making movement: doing all the good we can because every life matters. 

About the Program 
The Wesley Care finder case worker plays a vital role in supporting vulnerable older people who require intensive assistance to navigate and access aged care and related supports.

We provide support to connect participants to relevant programs and services in the community, targeting individuals who face barriers such as: 

• Isolation or lack of a support person. 
• Communication challenges, including literacy barriers. 
• Difficulty processing information or making decisions. 
• Hesitancy to engage with aged care services or institutions.

About the role

 A care finder Intake worker plays a key role in supporting older Australians who need extra help to access aged care services. This role is part of the Australian Government's care finder program, which aims to support vulnerable older people who are eligible for aged care but face barriers in accessing services on their own. The intake worker will be responsible for handling inbound enquiries from potential clients, their families, or referral sources. Conduct preliminary assessments to determine eligibility for the care finder program. 

This is an exciting opportunity for a professional who enjoys a dynamic, community -focused environment and wishes to make a meaningful impact on the lives of older Australians

Essential skills/knowledge 

• Certificate III or IV (or higher) in Community Services, Social Work, Psychology, or a related field 
• Excellent verbal and written communication skills, including active listening and the ability to communicate effectively with clients from diverse backgrounds. 
• Demonstrated ability to work in a respectful and empathetic manner with vulnerable or at-risk individuals. 
• Proficient in Microsoft Office Suite and experience with case management or client record systems. 
• Strong organisational skills, with the ability to manage competing priorities and maintain accurate records. 
• Understanding of and ability to maintain strict confidentiality and adhere to privacy legislation. 
• Demonstrated experience in providing trauma informed care and culturally appropriate practice 
• Demonstrated commitment to supporting the needs and rights of people from diverse backgrounds, e.g., Aboriginal and Torres Strait Islander communities, Culturally and Linguistically Diverse communities, people from Lesbian, Gay, Bisexual, Transgender and/or Intersex communities, and those from rural/remote communities. 
• Strong attention to detail with a commitment to maintaining data integrity 
• Ability to identify client needs and recommend appropriate services or solutions. 
• Proactive in addressing challenges and offering solutions in line with the care finder program 
• Display emotional maturity and resilience, maintaining professionalism in challenging or stressful situations. 
• Ability to work independently and collaboratively 
• Successful applicant will need a Working with Children’s Check & National Criminal Record Check. 

Desirable skills/knowledge 

• Experience collecting and analysing data for program evaluation and contributing to the development and improvement of services and programs 
• Experience working with clients from culturally and linguistically diverse (CALD) backgrounds, Indigenous communities, or people with disabilities/aged care 
• Awareness of community-based services and referral pathways relevant to the role. 
• Ability to manage challenging situations or distressed clients calmly and professionally. 
• Fluency in a language other than English. 
• Up-to-date First Aid and CPR certification. 
• Strong understanding of privacy legislation and maintaining confidentiality of sensitive client information 
• Ability to work effectively in a team environment as well as independently  
• Sound understanding of Work Health and Safety legislation and the ability to identify and manage WHS risks during engagement activities.
• Willingness to affirm Wesley Mission’s vision, mission and values 
• Current Full NSW or National driver’s license  
• Fully Vaccinated against COVID19 
• Successful applicant will need a Working with Children’s Check & National Criminal Record Check. 
• First Aid Certificate or willingness to obtain  

Remuneration

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 3, with capacity for salary packaging. Superannuation is paid in addition at 9.5%.

How to Apply:  

Please see a copy of the Position Description below.

Please send your resume and cover letter, applicants must address both the essential and desirable selection criteria. Providing specific examples from your experience that demonstrate how you meet each of the criteria. Only those who meet the essential criteria will be considered for the role. 

Please send your most recent resume and a cover letter addressing the essential and desirable criteria set out above to: Claire.Marsden@wesleymission.org.au 

Applications close: 12 June 2025 

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.  

Aboriginal and Torres Strait Islander people are encouraged to apply