Workforce Planner

Details

Wesley Home Care

Full-time | Based in Blacktown, Hurstville, Grafton

Wesley Mission Vision and Values Statement

Wesley Mission is a child-safe, Christian organisation committed to providing environments where children and vulnerable people feel safe and are valued. Our vision is:

“A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

We live out our mission ‘to continue the work of Jesus Christ in Word and deed’ through our values of:

• Soft Hearts (Compassion)
• Open Hands (Humility)
• Sharp Minds (Justice)
• Hard Feet (Resilience)

About Us

Wesley Mission is a leading Christian organisation with over 200 years of care and community service in NSW and the ACT. As one of the most diverse organisations in Australia, we offer services in aged care, disability, mental health, homelessness, family support, and suicide prevention.

Wesley Home Care is committed to supporting people to live well in their homes and communities. Through personalised, quality care and a passionate team, we help people remain independent, safe, and connected to the things that matter most to them.

About Wesley Home Care

Wesley Home Care provides personalised, high-quality care to older people and those living with a disability across NSW. Our mission is to offer opportunities for people to live as independently and meaningfully as possible, supporting their goals, preferences, and individual needs

About the Role

The Workforce Planner is responsible for the end-to-end management of staff rosters and workforce allocation to ensure high-quality, responsive care delivery to clients across the Wesley Home Care program. This role is pivotal in ensuring that staffing resources are strategically planned, allocated, and utilised effectively and in compliance with the SCHADS Award, contractual obligations, and Wesley Mission policies.

The role provides leadership and oversight to a team of Roster Coordinators, Engagement & Support Coordinators and support workers, driving operational excellence and staff wellbeing through efficient workforce planning and proactive management.

Key Responsibilities

• Lead the development and implementation of workforce rostering strategies aligned with service delivery needs.
• Provide leadership and mentoring to Roster Coordinators (RCs) the Engagement & Support Coordinator (ESC) and Homecare Support Workers.
• Analyse service trends, forecast demand, and proactively plan workforce capacity.
• Maintain and oversee rostering systems (AlayaCare) and ensure award and policy compliance.
• Manage and support recruitment, onboarding, and engagement initiatives for field staff.
• Serve as the key liaison between internal stakeholders regarding workforce planning matters.
• Develop reports and dashboards on workforce performance, fill rates, award compliance, and service continuity.
• Drive continuous improvement initiatives for operational efficiency and staff satisfaction.

Essential Criteria

• Certificate IV or Diploma in Human Resources, Business, Community Services, or a related field (or equivalent experience).
• Minimum 2–3 years’ experience in a rostering/ workforce planning or coordination role within aged care, health, or community services.
• Strong working knowledge of the SCHADS Award and National Employment Standards (NES).
• Demonstrated ability to lead, coach, and manage a team.
• Proficiency in rostering and scheduling systems (AlayaCare experience highly regarded).
• Excellent analytical, planning, and problem-solving skills.
• Strong interpersonal and communication skills across all levels.
• High attention to detail, resilience, and the ability to manage competing priorities.
• Proficient computer skills, including Microsoft Office.

Desirable Criteria

• Not-for-profit or community services sector experience.
• Experience managing a diverse, mobile workforce.
• Current First Aid Certificate.
• Appreciation for working in a values-driven Christian organisation.

Additional Requirements

• Undergo a National Criminal History Check prior to commencement
• Full vaccination status (in accordance with public health orders)

• current First Aid Certificate (desirable)

Why Join Wesley Mission?

At Wesley Mission, you’ll be part of a compassionate and supportive team making a tangible difference in people’s lives. We offer:

• Remuneration - SCHADS Level 6
• Salary packaging benefits (increase your take-home pay), including subsidies vehicle
• Permanent full-time opportunity in a supportive, mission-driven organisation
• Make a meaningful difference in the lives of older people and people living with a disability
• Work alongside passionate, like-minded professionals in a growing sector
• Access to ongoing professional development and career progression opportunities
• Fitness Passport membership for discounted access to gyms and pools across NSW
• Blue Light Card membership offering discounts and rewards with retailers and services
• Access to a confidential Employee Assistance Program (EAP)
• Regular staff recognition programs and wellbeing initiatives
• A values-driven, inclusive workplace culture where every life matters
• Collaborative and supportive team environment.

Additional Employment Requirements

As this is an aged care-related position, the successful applicant must:

• Undergo a National Criminal History Check prior to commencement and every 3 years
• Provide an International Police Check if they have lived overseas for more than 6 months since turning 16

Apply Now

If you are a proactive, solutions-focused professional with a passion for workforce planning and service delivery excellence — we would love to hear from you!

To apply, please submit a cover letter addressing the selection criteria and your CV via email – Nicole.burt@wesleymission.org.au

For further information, contact Nicole Burt on 0437 163 395

Wesley Mission is committed to diversity and inclusion and encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of all genders and sexual orientations.